[Resolved] Club Mahindra — cancellation of membership and refund.

Asish Bose

Address:

Bangalore, Karnataka

Hi I have not used any of your vacation packages till yet. I would like to get a refund of the initial amount (1.25 lakhs) that I have paid. The collection agent who promised me a waiver of annual fees ( which was not told initially by the sales guys of Club Mahindra) by the same collection agent was not done and instead I recieved a mail regarding payment of services that I did not avail. So I would like to cancel the membership and get a refund of the same money. - Regards, Asish

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May 27, 2017

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2014

Club Mahindra Holidays Customer Care's response Dear Mr. Bose,

We would like to speak to you regarding the matters you have highlighted and thank you for sharing your contact details and e-mail ID. We will soon get in touch with you.

Warm Regards,
Club Mahindra Team

Jun 26, 2014

Updated by Asish Bose I got a call from one of the Customer Executive named Sandeep.
What is my position right now
> I took my membership with club Mahindra 4 years back 7 days a year for 25 years paying 1, 55, 000
> I have not availed a single vacation
> 7 days have lapsed
> Annual Maintenance fee [which according to Sandeep is for maintaining the resorts] has been accumulated to 41023
What my demand is :
> Waiver of the Annual Maintenance Fee + Redoal of the lapsed 7 daysor
>Cancellation of membership and refund atleast to 70% of the paid amount.
What Sandeep the customer Executives reply is:
> Waiver of annual maintenance is not possible as per Terms.
> Refund is not so customer friendly.
> 60% belong to a non-refundable membership so remaining amount is
> 41023 will be charges as Annual maintenance fee.
> I will recieve 20977 out of the 1, 55, 000 which I had paid and availed nothing.Anyways Sandeep has agreed to call me on Monday to fix a place for meeting up to discuss further.Will keep this forum posted..!