Club Mahindra — Club Mahindra Membership

Address:

Madikeri, Karnataka

I am a member of Club Mahindra[protected] and recently used your facility at Coorg between the 21st and 23rd April. I wanted the facility only for the 23rd night (as I was attending a wedding in Coorg with my Octogenarian parents on the 23rd night and 24th morning), but was unable to get the reservation using your website or by talking to your customer support. Hence I made the reservation for the 21st to the 23rd (as the only available next best option). I checked in at your past facility on the 22nd night (losing the 21st night reservation, as I only really wanted it for the 23rd night). While checking in also, I requested again if I can get an extension to stay for the 23rd night. I was flatly denied the request on the grounds that there are no reservations available. After checking in to your facility, I went online to make reservations elsewhere for the 23rd night. I went ahead and made an booking on a different facility without any refunds available (since it was so close to the booking date, no one was willing to provide reservations with cancellation refunds). I will also forward that reservation for your reference. After making that reservation, when I checked if Club Mahindra was available on the travel website, I was shocked that there were indeed rooms available. I went ahead and made that reservation ( as I really did not want to force my parents to move to another facility for one night). Please see the attached documents which are proof of my making the reservation online. Is this not shocking, that members have no rooms available, but non-members can purchase rooms online at any time ? What is the value of the Club Mahindra membership ? Is this not a betrayal of that trust that members have in your when they sign up for your membership ? I look forward to your clarification on this. Thank you, Anil Chinniah