Club Mahindra — False Commitments and promises

Address:

Chennai

I (K Sunil Kumar) have taken Club Mahindra membership in July/Aug’20 and following is my experience.

During visit of your representatives, I have been promised to provide membership for 15yrs for an amount of Rs.211000/- (after adjusting our previous paid amount with Country Inn Holidays).
I have been promised that after payment of above amount, I will receive 4 membership cards (Club Mahindra, RCA and some other gift voucher card with loaded amount) in 15days which didn’t received.

After persuasion (on WhattsApp as no one was picking calls) with Club Mahindra directly and your team members, atlast I received only Club Mahindra member ID card almost after 2 months mentioning Member ID as 2918563.

Also, I have been promised that holiday bookings in Club Mahindra is just a call away and will provide all help and regret to say that I have been trying to book from November'20 and no one is helping.

Two representatives who visited my home and given long promises have sent me msg (that too after 3month follow up) that they left Club Mahindra and they are not responsible.

When I contacted toll free no, SURPRISINGLY I was told that payment is not done for 2EMIs and was informed that due to this reason they cannot book the holidays and suggested me to send payment done to Club Mahindra.

Also, during follow up with your team members as there was almost no response, I downloaded your app and tried to login which is also not accepting for my member ID or Phone no and showing as Invalid member.

Didn’t understand the reason what went wrong with Club Mahindra and with profound grief, am writing this mail to return my amount of Rs.211000/- (paid through my Credit Cards and statements of CC sent on mail to [protected]@mahindraholidays.com) with interest @ 12% annum.

Am fully dis-appointed with Club Mahindra and lost trust with all such Organizations who take money and give lot of promises while booking membership and vanish away.