Dec 10, 2021
Updated by Dmmp123 It is very unfortunate that club Mahindra members keep suffering and there our request are always turn down site one or the other reasons.
Earlier when I used to speak to customer care they kept on saying sorry mam you are not eligible. Subsequently when I am getting into more details and giving precise examples we are now being told there is no availability. Unfortunately the system is not transparent and we are unable see on the days booked if an additional unit is available or not. It is very strange to see that post my bookings days all subsequent days booking is available even in purple season.
I am simply not able to understand the now the booking system works and now we are left at the mercy of the customer care staff with no say and getting standard response "sorry mam we cannot help'
Club Mahindra has worst service ever and it seems that the entire model is to make money from the members and once a person takes membership the vacations planning are at the mercy of the customer care staff or let your number of days lapse.
Members are unable to enjoy a pleasant holiday and inspite of paying such high membership fee and it is unfortunate to note that members are left with no choice but take recourse to other alternative options like selling their unused nights to agent and thus the non-members get the pleasure of enjoying the club Mahindra resorts at the cost of the members.
When you people wanted us to upgrade our membership from white to red we were given incentives like helping us book the resort of our choice without doing anything thing at our end though the same was showing not available. This is truly amazing how the customer care and customer relationship staff are trained to fool people make them members and than after spending a bomb for the membership fee make them helpless and frustrating.
Holiday with club Mahindra has become most frustrating and disappointing experience. It terms are such that unfortunately on cancellation we can only get peanuts leaving no choice but to continue to be the member.
This unpleasant experience surely needs escalation to the highest level possible.
From a frustrated member!
Earlier when I used to speak to customer care they kept on saying sorry mam you are not eligible. Subsequently when I am getting into more details and giving precise examples we are now being told there is no availability. Unfortunately the system is not transparent and we are unable see on the days booked if an additional unit is available or not. It is very strange to see that post my bookings days all subsequent days booking is available even in purple season.
I am simply not able to understand the now the booking system works and now we are left at the mercy of the customer care staff with no say and getting standard response "sorry mam we cannot help'
Club Mahindra has worst service ever and it seems that the entire model is to make money from the members and once a person takes membership the vacations planning are at the mercy of the customer care staff or let your number of days lapse.
Members are unable to enjoy a pleasant holiday and inspite of paying such high membership fee and it is unfortunate to note that members are left with no choice but take recourse to other alternative options like selling their unused nights to agent and thus the non-members get the pleasure of enjoying the club Mahindra resorts at the cost of the members.
When you people wanted us to upgrade our membership from white to red we were given incentives like helping us book the resort of our choice without doing anything thing at our end though the same was showing not available. This is truly amazing how the customer care and customer relationship staff are trained to fool people make them members and than after spending a bomb for the membership fee make them helpless and frustrating.
Holiday with club Mahindra has become most frustrating and disappointing experience. It terms are such that unfortunately on cancellation we can only get peanuts leaving no choice but to continue to be the member.
This unpleasant experience surely needs escalation to the highest level possible.
From a frustrated member!