From
VIPINKUMAR.K. P
To
The Director
MAHINDRA HOLIDAYS & RESORTS INDIA LIMITED
NO 17&18 2nd FLOOR MAHINDRA TOWERS
PATULLOS ROAD
CHENNAI TN 600002 IN
Dear Sir/Madam,
I have been a member since 2017 with Membership ID 400053 (Vipinkumar K P, Member ID: 2779654, White Studio) and now and writing this based on my last holiday at Ashtamudi, Kollam, Kerala and request to Cancellation of Membership and refund the amount at the earliest.
I wish to cancel Club Mahindra Membership due to the following reasons:
a) I am Check-in at Ashtamudi on 26th February 2022, 5.00 PM with my family members as mentioned in our membership data. At that moment the Receptionist informed me that, the booking room was only permitted for 3 Adults and one child just covered the age of 12 years and that will be chargeable @ Rs.2124 for extra Bed.
But the issue is that the front office does not arrange an extra bed facility up to 10.39 PM. At 10.39 PM one of the Room boys came to my room to fix an extra bed. At this moment am just informed Reception Mr. Ashraf and I refused the extra bed at that time due to all the members starting to sleep at the available bed facility. And I was informed that I am not paying any amount for an extra bed. At the moment of Check-out, one bill was initiated to me for Rs, 2124/- and I was requested to give a discount from the front office due to the non-availability of an extra bed. But they disagree like walking customers. I Was very ashamed and I was almost in a bad mood.
b) I had taken the membership considering I can visit most resorts as per my wish and as per my children's holidays. Hence, I had upgraded from Blue Studio to White Studio by spending an extra amount. However, even in the white season membership, I find most of the resorts filled. I cannot go on holiday when my children have school days, however, I was not aware of this fact as I was misrepresented by the Club Mahindra sales representative.
c) I have paid a huge amount to Club Mahindra including ASF/EMI/One-time Amount but I do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through Make My Trip, the fee charged is too much.
d) Cost of food is exorbitant. Per person, the buffet is somewhere like Rs. 800-950 while Ala-carte is very costly. So, while most other hotels offer complimentary breakfast and reasonable meals, the cost of a meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day for 2 Adults + 2 Kids, one will end up spending something like Rs. 6, 500-7, 000 per day, and then they say that the cost of boarding is free with membership.
e) Different prospective members had been given expensive gifts such as TV, paid trips abroad, etc, which also was never offered to me even though I have paid more than most members in the same category.
The policy adopted by Club Mahindra in making members is differential and unjust. Similarly, policy by Club Mahindra in giving holidays is also unjust
It is my sincere desire to surrender the Membership and get a refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.
Request your revert in this context.
Sincerely,
VIPIN KUMAR.K.P
Chief Editor – Tax Kerala (Business Magazine)
Income Tax Practitioner
(VNV Tax Solutions India Pvt Ltd)
www.taxkerala.com
28.02.2021
Ernakulam
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