Club Mahindra Holidays — Cancellation of Membership - 2991480 and Processing of Refund- Rs.52980

CA Prashant Parab

from Thane, Maharashtra

Oct 10, 2022

Address:	Worli, Mumbai - 400018.
Website:	www.clubmahindra.com

I had mailed club mahindra on 03.10.22 to cancel my Club Mahindra membership-2991480 which I bought on 30.09.22. I had submitted the digital application on 30.09.22.

The reasons behind cancellation is mis-selling of following things:

1. Holidays of 2 nights/ 3 days were promised but not shown in online portal - complimentary things.

2. Food vouchers of Rs.10000/- promised, however shown as Rs.5000/- only in online portal- complimentary things.

3. Interest rate in EMI was told as 15%, however it is 16% told in welcome call.

4. Freebies are given after stipulated period – 3 EMIs/6 EMIs which was not explained.

5. In case of 30% DP, it was informed that rest amount can be paid in 24 interest free EMIs- not responding to calls now.

Have escalated all these issues during welcome call on 01.10.22 but did not get any response.

In view of the above, I am no longer interested in this membership and hence request to cancel this membership and refund Rs.52980/- paid as initial 10% Down payment at the earliest.

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Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Club Mahindra Holidays Customer Care's response Hi Prashant, we have shared your concern with our team. Please be assured that they will get back to you soon.

Nov 03, 2022

Updated by CA Prashant Parab date cancellation of membership and refund remains unresolved- no status improvement whatsoever from posting date- 11.10.22. The Sales Manager- Haresh Negi has stopped responding calls. No updates from customer care team. Grievance Redressal system is pathetic- nobody responds on mails/calls, customer care executive says not aware of cancellation process- unbelievable, these people only want to swallow your hard earned money, such a horrible/disgusting customer care of a listed reputed company.