[Resolved] Club Mahindra Holidays — Cancellation of membership (within 10 days)

[Resolved] Club Mahindra Holidays — Cancellation of membership (within 10 days) - no response received

K Kiran_007 Sep 14, 2021 Oct 6, 2021 This thread was updated on Oct 6, 2021

I have applied for Membership on 10th September 2021 and due to personal reasons I have requested to cancel my membership on 11th September 2021 itself. I was informed that I will receive a call from cancellation team with 48 hours of my request, but did not receive any such calls till now. When I contacted customer support on 13th September regarding the same they said I need to wait another 48 hours since my last call. Which is not acceptable. Now I am hesitant to call and check on my cancelation request status since they might start 48 countdown again. I kindly request CM customer support team to look in to this matter with priority and take necessary actions to cancel my membership and initiate refund. Please find details below Membership Id: 2955130 Cancellation ticket number: [protected] Service request number: SR[protected] Regards Kiran Was this information helpful? No (0) Yes (0)
Oct 8, 2022 Complaint marked as Resolved Club Mahindra Holidays customer support has been notified about the posted complaint. Sep 15, 2021 Updated by Kiran_007 They have now closed my SR without any resolution. When I called and checked with customer care they said that support team tried to reach me but I was not reachable. Which is wrong, I haven't received any call today from CM. I have reopened the SR. Kindly look in to this. All I am asking is my money back as per your cancellation policy. Please don't make your customers life miserable by unprofessional customer support. Verified Support Sep 16, 2021 Club Mahindra Holidays Customer Care's response Hi Kiran, we would like to connect with you in regard to your concern. Our team has been notified about this, they will reach out over a call to take this forward. Sep 18, 2021 Updated by Kiran_007 I have received a call from Club Mahindra on 16th September and informed me that i will receive the cancellation confirmation email with in 15 minutes. It's been 2 days and still I have not received any confirmation for my cancellation request. Oct 06, 2021 Updated by Kiran_007 No refund or updates till now. Very unprofessional customer service. It's been days and no refund yet. In this digital age not sure why this much delay.
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Kiran_007

Sep 15, 2021

They have now closed my SR without any resolution. When I called and checked with customer care they said that support team tried to reach me but I was not reachable. Which is wrong, I haven't received any call today from CM. I have reopened the SR. Kindly look in to this. All I am asking is my money back as per your cancellation policy. Please don't make your customers life miserable by unprofessional customer support.