[Resolved]  Club Mahindra Holidays — Club Mahindra does not care about fraudulent activity

Address:1715, 14th Main, Banashankari 2nd Stage

This CM associate did not bother to follow-up.

----- Forwarded Message -----
From: “xxx @yahoo.com
To: "[protected]@mahindraholidays.com"
Sent: Tue, Dec 14, 2021 at 2:39 PM
Subject: Re: Club Mahindra:One Time Password

Why do you need a screenshoot? If you scroll down this email, you will find it there.

PLEASE DO NOT CALL AND DISTURB ME.

Just reply why am I receiving OTP passwords. I received another one.

On Tuesday, December 14, 2021, 02:04:20 PM GMT+5:30, wrote:

Dear Mr. xxx,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

With regards to your email dated 14-Dec-21, we request you to kindly share the screenshot of the same with us so that we can check and get you assisted in a better manner.

At Club Mahindra, we are driven by our ethos of making every moment magical for you and your family. It is always our endeavour to curate experiences and moments that create a lifetime o[censored]nforgettable memories.

We have elevated our safety and hygiene protocols across our resorts under the Club Mahindra Safe Stay initiative and have received the coveted Platinum Grade certification from ‘Bureau Veritas’, a global leader in testing, inspection and certification. Our members can now Travel with Confidence to our resorts with our offerings in association with several partners to provide our members with enhanced safety and reassurance at attractive discounts.

All of this, so you and your family can experience magical & safe holidays and create unforgettable memories.

We are delighted to assist you. Thank You for writing to us. Your ticket number is [protected].

Warm Regards,

Priyanka Pal

Member Experience Management Team
[protected][protected]

From: xxx @yahoo.com

To: "[protected]@clubmahindra.com"

Received On:[protected]:46:43

Subject: Fw: Club Mahindra:One Time Password

----- Forwarded Message ----- From: xxx To: Club Mahindra ; [protected]@clubmahindra.com ; "[protected]@clubmahindra.com" Sent: Tuesday, December 14, 2021, 01:40:09 PM GMT+5:30Subject: Fw: Club Mahindra:One Time Password
I did not try to login today. Why am I receiving an OTP?

----- Forwarded Message ----- From: MHRIL To: Mr. xxx Sent: Tuesday, December 14, 2021, 01:04:22 PM GMT+5:30Subject: Club Mahindra:One Time Password

Dear Member,

401799 is your OTP to login to our Club Mahindra website. OTP is valid for 15 mins only.

This one time password has also been sent to your registered mobile number.

Kindly do not disclose the OTP to anyone.

In order to help keep your account secure, we send the OTP to both your registered mobile and Email address whenever the password is reset. To keep your account safe & secure, we suggest you choose a strong password.

Just in case you have received this notification regarding a password change which you have not made, we advise you to reset your password immediately at members.clubmahindra.com.

Warm Regards,
Team Member Experience
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Feb 2, 2022
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
Club Mahindra Holidays Customer Care's response
We regret the inconvenience, Nagaraja. Please help us with your Membership ID and registered contact number via Facebook Inbox. Our team will reach out over a call to look into this.
Feb 18, 2022
Updated by Nagaraja K M
This ticket is not resolved. Club Mahindra Holidays did not resolve this suspicious activity despite repeated follow-ups.
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