Club Mahindra Holidays — Credit points not added as committed

I was informed by a person (name I do not remember) that if i pre-pay Emi, i will get a small discount and also 2000 credit points.

It is close to 2 months now but i have not received the points. Once i got a call from the same person stating that i will get the points in December but it has not been credited yet.

When i wrote to customer care, they are asking for evidence which i do not have other than some notes that i had taken