This is with regard to the misrepresentation and fraud being done with us by Club Mahindra sales person Mr Hitesh Sharma from Club Mahindra Netaji Subhash Place, New Delhi office.
I bought the membership from Mr HiteshSharma ( Mobile [protected] and his senior Mr Deepanshu Dhawan ( Mobile [protected]) in January 2020 membership id 473744 in the name of Ameesh Aggarwal registered mobile number [protected] for which I paid 10, 000 and 24, 340 as down payment and 7 emis of 11, 309, Total of we paid 1, 13, 503, last emi was paid in September 2020. I was given several offers by Mr Hitesh Sharma which were-
1) 8000 as food voucher
2) 8000 as Amazon voucher,
2)RCI membership,
3)Complimentary 5 nights Club Mahindra India holidays,
4)7 nights RCI.
5) 7 nights regular club Mahindra nights
6) 10, 000 kalyan jeweler voucher
7) 3 nights as employee nights in India.
I have everything in written given by Mr Hitesh Sharma I paid the last EMI in September 2020, after that I stopped my emi due to lack of funds during covid lockdown.
Then I decided to start with EMI in January 2021 when things got normalize and I contacted Mr Hitesh so he gave me an offer of Maldives trip. He mentioned that there is an offer going in Club Mahindra that if we pay down payment of 1, 00, 000 we will get a 4 night trip of Maldives. So we got convinced and we paid 50, 000 and 50, 098 to him through cheque. Then afterwards he told us that he has issued new membership for which he took another mobile number and email id to register with new membership and started with new EMI plan of 25, 996 and we had paid one emi of 25, 996 in February 2021 That membership ID is 492910 in the name of Akshay Aggarwal registered mobile number [protected].
He gave us the following offers when he lured us with the following benefits :
1) Maldives trip of 4Nights including air travel
2) 1 Week RCI international / 5 Nights club Mahindra india nights.
3) 33Kpoints
4) 5 Years ASF
5) 2 Years RCI membership
6) 7 Nights regular nights for 25 years.
Also he mentioned that we will get all the benefits from earlier membership also in this membership and he told us that we don’t need to keep track of old membership anymore and if anybody calls from Club Mahindra to pay EMI for old membership then we just tell them that we don’t want to continue with old membership anymore. Also he told us that the money we paid in old membership will be refunded by club Mahindra by sending an email on memberexperience for which i mailed too. Later on we got to know that club Mahindra will not refund any money for which we had a heavy argument with Mr Hitesh Sharma. Also he didn’t mention everything for Maldives trip and we had to pay 1.5 lacs extra to Holiday vendor of Club Mahindra for Maldives trip, also for which he gave 10, 000 as compensation to us through UPI beause he knew he was at fault and misrepresented all the details.
I stopped the EMI again in March 2021 because I felt something is wrong in this membership and Mr Hitesh Sharma after the Maldives trip
Then things got worse again due to covid second waive in India.
Now in December when I asked Mr Hitesh Sharma to fulfill all the offers provided by him in both memberships and start with my EMI he stopped picking up my calls. I texted him several times also but he did not respond. This is something we call as “ Fraud” and not expected by such a big company like Club Mahindra. Mr Hitesh Sharma has misrepresented and misleaded us in all forms and he is the executive of Club Mahindra and by which Club Mahindra reputation can be spoiled.
Therefore I have decided to cancel my membership and I want the refund of all the amounts paid by me in both memberships. Failure to do so by club Mahindra I will have to take necessary legal action in consumer forum for which I am reluctant to do so.
It would be highly appreciated if you refund all my money paid back to me and resolve my issue at the earliest, It has been 2 years we are being fooled. I don’t wish to spoil the image of Club Mahindra through social media and media partners and take any action against Club Mahindra and Mr Hitesh for frauding a Customer continuously for 2 years.I have all the recordings and necessary documents he provided to me that lured us taking this membership through Fake Promises.
Total amount paid by us :
Membership ID –473744 = 10, 000 + 24, 340 + 7 emi of 11, 309 = Total 1, 13, 503
Membership ID 492910 = 50, 000 + 50, 098 + 1 emiof 25996 = 1, 26, 094
Total amount paid in both memberships = 1, 13, 503 + 1, 26, 094 = 2, 39, 597
After a lot of my mails and calls in club mahindra they came to my place in february in which i have recorded their audio and video through CCTV and aGAIN THEY PROMISED THAT THEY WILL FULLFILL ALL THE OFFERS NOW TILL MARCH 15.
It has been almost 3 months they dissapeared again.
I thought I will resolve the matter with them after so much happened with me. They have tested our patience and its a peak time that i will have to take several actions. I will report to media as well if they do not refund my money.
We are waiting for a immediate action and refund of amount paid by us
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