[Resolved]  Club Mahindra Holidays — good quality customer service needed. reduction/variations from contractual obligations

Customer no 251760 - contract no 83075
1) as per our contract there is only 3 seasons, at the time of agreement
(Red/white/blue) & we are eligible for 80% booking. Violating this the
Management introduced purple season depriving 50% of holidays.
2) you are not providing dry kitchanite as per the promise, hence our seniour
Family members have to suffer.
3) you are charging heavy asf. Please make it reasonable.
4) online booking becomes herculean task, since many of the columns are
Na or waitlisted. Please increase to 6 months and customer servicesable
One.
5) as per the agreement, members need carry confirmation voucher &
Identity card only. The reception staff are asking unneceesary details.
6) many of the associated properties are not upto standards.
Please regularise the customer service.