Club Mahindra is no longer professionally run. Their, s is a greedy model based on getting maximum members and giving next to nothing in return. Customer and grievance services is appalling with standard template of reply.
They will charge membership fees, ASF annual maintenance and then food bills etc in resort. Any resort vouchers that are offered cannot be claimed and they ensure these lapse. Also if you cancel holiday and for some reason unable to reach out to Club Mahindra team, they will also cancel days from your holiday.
In my case I lost 2000 RSV despite taking holidays and the resort team deliberately avoided using yhe RSV to allow it lapse. Huge scam.
Also, recently had very bad experience when I had to cancel holiday for patient emergency as I am a doctor. Firstly I was unable to use app and when I managed to reach out to club Mahendra team, they cancelled 2.2 days from refund.
In other words Club Mahindra is greedy, unprofessional, with no proper grievance system in place with only aim to generate revenue by adding new members, increasing annual maintenance and ensuring lapse of so called RSV vouchers and holidays by cancellation or difficult T & Cs.
AVOID CLUB MAHINDRA ...you will not only save money but also save yourself a headache dealing with these crooks.
Anil Kamat
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