[Resolved] Club Mahindra Holidays — membership cancellation not being done

Chintan D. Patel

from Surat, Gujarat

Address:

Valsad, Gujarat, 396001

I have paid 28, 500/- on 29th january 2019 via credit card to the salesperson of the club mahindra. Unfortunately, i have to change my mind regarding this membership very next day and i have tried to contact the same salesperson but he couldn't solve the issue. Till 11th feb i couldn't log in on the club mahindra's website so i couldn't file my concern before that. On 11th feb 2019, i did the 1st email to the member experience team and again on 20th feb 2019 regarding the same but till today i haven't got any emails from them except for those auto-generated from the support team, not even any call from the responsible person. So, today i am here to file my complaint regarding the same. I want to cancel the club mahindra's membership which i haven't even started using, i want the refund of my membership fees and now onwards i don't want my credit card to be charged with any emi of this membership.

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Mar 28, 2019

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Club Mahindra Holidays Customer Care's response Hi Chintan, we regret to hear about your experience and are here to help. Request you to please share your Membership ID and registered contact number with us via Facebook Inbox so that we can have our team connect with you to address this.

Feb 26, 2019

Updated by Chintan D. Patel I have inboxed my details @ Club Mahindra's FB page. Attaching the screenshot.

Feb 28, 2019

Updated by Chintan D. Patel Please arrange the callback or email conversation would be preferred as I am a doctor so I might not answer the call every time. Thank you.

Mar 02, 2019

Updated by Chintan D. Patel Even after doing everything the Club Mahindra wants, I am not getting any response from their side. What should I do now? Can anyone help me here? I simply want Club Mahindra Holidays to start the refund process of my membership fees and stop the EMI of the same membership as soon as possible.