[Resolved]  Club Mahindra Holidays — Membership cancellation request vide reference number: [protected]

Address:

Sevoke Road, 2nd Mile, Siliguri - 734001 (Near Jai Service Petrol Pump & Bhakti Nagar Thana)

Dear Sir/Ma'am,

This is to inform you that I have raised membership cancellation request 26.09.21 vide reference no [protected].

I would like to bring to your kind notice that during the procedure of membership, I was not informed that there would be Annual maintenance fees every year for the next 25 years and if I wish to discontinue the membership I have to cancel the membership within 10 days of getting the membership.

Now, I would like to give you the detail insight of the scenario. I got the membership on 13th September 2021 and I received a welcome mail where ASF of RS 17386 was mentioned and after that I immediately called local club Mahindra representative Manibhushan Singh who had done all the formalities of membership. I informed him over the phone that ASF was not informed during the procedure of membership hence I requested him to cancel my membership but he told me that this will be not applicable to me and I must not worry about it and he convinced me that a tele verification will be done and I must answer in affirmative for every query which will be done by by Club Mahindra's tele caller. On 18th September 2021 I recieved the verification call from club Mahindra where I agreed to each point which was described by the tele caller. I put my signature and did the verification through tele calling only on the good faith of your representative of Club Mahindra.

Then on 20th September 2021 I visited your property at Baiguney, Sikkim where I met one of the club Mahindra employee Amit Singh who mentioned regarding ASF which is a yearly fees which I need to pay every year irrespective of whether I avail the holidays or not. After returning from that property I immediately called Manibhushan regarding ASF where he tried to reassure me saying that I should keep on trusting him and need not worry about this ASF but still I was not convinced and spoke to other club Mahindra's members who also clarified me about ASF and I found that I got trapped in the mouth of word of Manibhushan hence from 21st September 2021, I have been trying to convince Manibhushan to cancel my membership but he avoided but on 25th September 2021 he agreed to meet me on 26th September 2021 and after a day long wait he visited my place at 10:00 P.M. where I clearly mentioned him that I don't want to continue this membership program and I wanted to draft a mail where I wanted to mention that ASF not been mentioned during the formalities but Manibhushan requested me to not to write this word as he may lose his job hence he drafted a mail from my mail ID and sent it to [protected]@clubmahindra.com. but after waiting for several days I received reply mail mentioning membership cancellation is not possible as I have given a video approval as well as I have confirmed to the tele caller. On top of that I was told that I have crossed the 10 days cooling period hence cancellation is not possible. After getting the mail I came to know one new thing about cancellation which is cooling period. Now again I wasn't told about cooling period and I felt that I was kept in dark as it was never mentioned during giving the membership where as I have taken the membership on 13.09.21 and sent a cancellation mail on 26.09.21 which is just after 13 days of taking membership. If I would have known about cooling period then I wouldn't have waited for Manibhushan to come to my place to send a cancellation mail from my mail ID. Rather I would have done it within the cooling period.

After facing so much of miss communication, false commitments and intention to keep me in dark has left no option but to discontinue the membership and cancelling the membership and get my membership fees back.

I would like to reiterate that this is my hard earned money and I never want this money to go to waste like that. Kindly help me to get my money back and I would be very much thankful to you.

Please help me to get my money back this is my humble request to you and the entire club Mahindra team.

With Regards
Amitabrata Roy