I booked my membership of Club Mahindra at the beginning of 2020. When Club Mahindra's Sales Executive approached me with the membership plan, I wasn't much convinced. However, later their executive Akshay Gharat offered me some benefits and discounts on the behalf of the company, which apparently is the reason behind my complaint.
Sales Representative Akshay Gharat kept me uninformed about many of the company's policies like ASF, Refund Policy, increment in ASF, and so on. Every time I put forward any query, he said everything will be taken care of and I would say he 'trapped' me into this useless membership.
This sales representative, Mr. Gharat was in the picture only for 2 months post the membership was bought. After that, there was no contact from the company's end until Club Mahindra faced an issue with their YES Bank account for which I had given PDC cheques. Now, this time another lady contacted me to remind me about the EMI's, which was again fine. But around September-October amidst the Pandemic, this lady drew my attention towards the overdue ASF's, about which I had no clue. I panicked and called Mr. Akshay Gharat and narrated the situation to him, but he promised me saying I don't have to worry about the ASF's and he'll take care of it. I trusted his words, but even after a month was passed, my ASF's overdue were the same and Mr. Gharat had left the company. I felt completely cheated and lost trust in the company at that same moment. I was informed neither about the ASF's nor was I told about the increment in ASF's.
After this, I sent a complaint to the company's official mail id. However, right from the first person who contacted me regarding my complaint to the regional head, no one took responsibility for their Ex employee's actions. Instead, they were saving their backs by asking me for proof of my complaint. I suggested to them a number of times to get me in touch with Mr. Gharat, but they denied to do so. The least I was expecting was to acknowledge my complaint and give me a satisfactory response. I didn't expect employees of such a huge brand to misguide customers.
They delayed the delivery of the membership card because of the pandemic. For two years, customers were unable to travel considering the Covid-19 scenario. However, still they are demanding customers of ASF's for two years that too inclusive of the incremental cost. Club Mahindra's hypocrisy is laughable.
Till now, I have paid Rs. 72000 of my hard-earned money to the company. From the time I lodged my complaint, every time a new person called me, and I had to tirelessly narrate the same story to them. But in spite of all this, Club Mahindra not only failed to resolve my problem, but they didn't even acknowledge that such an incident has happened. I understand that it might be difficult to take action against an ex-employee but they can make efforts to trust their present customer's words and respect them.
How can I pay the money for something I was not informed about? How ethical it is to lie to customers to such an extent in the name of Sales and Marketing?
I felt betrayed and lost trust over any of the company's words, and thus I demanded to take action over my complaint, and only then I'll process further EMI's. But as Club Mahindra Holiday's instead blocked my membership and put it on for cancellation. I am highly displeased with Club Mahindra's Customer care team.
I started receiving messages about my card being blocked, and thus I contacted the given number. But still, the attitude of the company is the same. I am being asked to pay my overdue from where I left and to clear the ASF's and only then I can book my holiday. The last time when a certain employee of the company had contacted me, they offered me a certain amount as a refund on my cancellation but at that time even though my problem wasn't resolved I was considering continuing the membership with Club Mahindra. But shockingly, the lady named Aarti with whom I had a word 2 days back denied any refund to me. She very skillfully placed 3 payment options in front of me to pay my overdue and future payments. Out of the 3 options, one was to pay the full amount of 1, 26.000/- inclusive of overdue and future payments and discounts in two days. In the trying times of the pandemic, the company is expecting me to pay such a huge amount that too in such a short span.
I haven't booked even a single holiday with Club Mahindra, but my 72000 is with them, which they are threatening me of confiscating if I don't pay the overdue. I am being treated as if I have taken any debt from the company. I absolutely don't wish to continue my membership in the company which is so untrustworthy. I want the company to compensate me for my loss of time, energy, and money. And I am certainly not ready to lose my money for their ex-employee's mistakes and their low quality of customer service.
Customer ID - 2911523
BLUE STUDIO PLAN
10 YEARS
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