| Address: | Bangalore |
| Website: | members.clubmahindra.com |
My whole idea of taking the club Mahindra membership is to get access to various resorts across India and have ease of booking my holidays by not spending hours in front of computer. Unfortunately, Club Mahindra’s overall experience is pathetic and making me more and more frustrated when I use it. This is not a one time experience, however this is every year problem.
On top of this, their on-call helpdesk is NOT ABLE to provide any options for their customers and help simplify the holiday bookings. All that I hear again and again is 'sorry not available'.
My membership #18XXXX (Red Studio) and I am a member with club Mahindra since 2011. From last 12 years I go through same level of frustration when I book my holidays.
Below is my recent experience that I am sharing below :
- On Feb 26 : I was looking for holidays in North East India from April 30th to May6th, and I did not find any resort with the availability. So I ended up putting a waitlist request for POLO TOWERS SHILLONG.
- On Mar 22: Since there is absolutely no movement on my waitlist request, I had to cancel and put a new request for multiple other resorts including Darjeeling, Gangtok, Shillong etc.
- On Mar 26: As expected no movement on my waitlists, so I called up the help desk and they just informed me i can look at the app and book it myself. So i started looking for any available resorts (even though my option was to visit north-east India).
- On Mar 26 : I ended up seeing some availability in Club Mahindra Resort Hatgad. Again, I could not book because continuous availability was on only on 2BA, but my membership was on STU. I was ready to give-up additional holiday credits and book on 2BA, but i got the error saying my membership I cannot book for 2BA.
- This is very surprising because as per the original contract which I signed, I could give-up more of my holiday credits and book on higher class rooms (upgrade). Called up the Helpdesk regarding the same, but absolutely no help of any suggestion. Answer is 'sorry not possible'.
- On Mar 26 : So I started looking for more options, and shortlisted Club Mahindra Kanha, Madya Pradesh. Again no continuous availability on STU, So I ended up booking 2 days in STU, then between couple of days of TNT-STU.
- Just to avoid shuttling between rooms after couple of days, I wanted to put waitlist for STU rooms instead of TNT-STU, but again system did not allow. Again called up Helpdesk and answer is "Not possible, because as per my membership …. “ All nonsense reasons.
So what I understand now is I need to go through other holiday agencies to book my holidays since i have only few weeks to go. Even after paying so much for membership if I am not able to book one week of holidays in a year with ease, I don’t see any worth of this membership.
In fact, i have sent this same message to Club Mahindra on March 26th, so far no productive response from them. So i am raising my query here with so much of anger and frustration.
Now, I have decided to discontinue with my club Mahindra membership and cancel with immediate effect. I request Club Mahindra to kindly settle membership fees at the earliest.
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