Club Mahindra Holidays — Redemption of Complementary Vouchers

Hi, My membership number is 2697539. We received complementary vouchers at the time of joining Club Mahindra. We couldn't use those in time since my wife was expecting our second child. Later we got in touch with our Club Mahindra relationship manager for the same and he kept telling us that you first use the days you already are getting as part of your membership. He can arrange complementary vouchers if we run out of day. We followed it up several times with him, but no help was provided on this issue. When we wrote to Club Mahindra they came back saying that after expiration date, those vouchers can't be redeemed. We pay several lakhs for becoming a member and in return this is what we get in the name of member experience. Club Mahindra is distributing free vouchers at petrol pump, malls, to get new members, but care the least about their existing members who continue to pay to them.