[Resolved]  Club Mahindra Holidays — Refund of initial membership subscription amount

Address:Vadodara, Gujarat

We ( Moni Phukan and Minakshi
Phukan) on 14th November 2013, applied
for a Club Mahindra Membership after a brief 20 minutes presentation given to
us in their Vadodara office. All
explanations were verbal and no copy of terms and conditions were given to us
for study.
An amount Rs.27600.00 was taken from us thru Credit Card as initial processing fee.

1.- On 15th November we finding the offer unsuitable requested for cancellation
of the applied membership,
personally visiting Club Mahindra Vadodara office. Request denied, cancellation
letter was not accepted.

2.-19th November, we again confirmed our desire to cancel again and request for
refund of our money.

3.- On 21.st November CM representatives visit us at office and residence
insisting us to continue and change
plan to suite our requirements.

4.- Under insistence we agree for change in plan .

5.- On 27th Nov Conditions and instruction given to us to submit documents and
PDC. As the new conditions
were not suitable we again confirmed cancellation.

6. -On 28 Nov we were visited again, talked on phone to continue.

7. -30th Nov, CM representative visit us insisting to continue. We ask for
written confirmations of promised offer
and facilities.

8. - Written confirmations denied, and CM representative visit us and gives us
the copy of Terms and Conditions
for the first time.

9.- 7th December we are called again to deposit further amount of
money and to continue. We refuse and
request for refund. We were told as per terms and conditions
we are not eligible for refund.

10-. 11th December we are again called and asked for a meeting. We refuse any
further talk on the matter and
ask for cancellation and a refund.

11.- Continuous e-mails and personal visit insisting our continuation till
date.

12.- On 12th April Club Mahindra demand an amount of Rs. 1160000 from us as Annual subscription
amount
from us.


This is a harassment and a dirty trick to extract money from people. Once an
amount is paid Club Mahindra does not accept cancellation which can be
clearly seen here.
On top of everything they are demanding Annual Subscription Fee from us.

We want Club Mahindra Holidays to refund our initial paid amount
along with interest.

Thanking you
Moni Phukan
Minakshi Phukan
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Aug 31, 2016
Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2014
Club Mahindra Holidays Customer Care's response
Dear Madam,

We have noted down the matters you've highlighted and would also like to connect with you. Please share your contact details at http://is.gd/CMListening for our team to take it further.

Warm Regards,
Club Mahindra Team
Verified Support
Apr 17, 2014
Club Mahindra Holidays Customer Care's response
Dear Madam,

We are awaiting your contact details as we'd like to connect with you. Kindly share your details at http://is.gd/CMListening for our team to get in touch with you.

Warm Regards,
Club Mahindra Team
Verified Support
Apr 18, 2014
Club Mahindra Holidays Customer Care's response
Dear Madam,

Thank you for sharing your contact details. Our concerned team will soon get in touch with you.


Warm Regards,
Club Mahindra Team
Complaint comments 

Comments

The Club Mahindra member relation calls me to say why I am not eligible for refund and shows me a mail I had sent on 25th December
and all other mails are not considered.
This was my reply to them.

Dear Ms. Ekta
Either you have not read the full content of my mail (which you have attached) or you just do not want to see it and understand. The mail from Priyanka telling me to submit photo ID and co applicants signed letter was after I consistently repeated my wish to cancel. If this is the accepted cancellation procedure then why was the need to send Photo ID and a co applicants signed letter was asked from me before on

1. 15th Nov in visiting your Vadodara office and informing for cancellation by your representative Mr. Chaube and Miss Surrya ?
2. On all telephonic talks and visits made by your representatives ?
3. 28th November when Piyanka was told to stop all procedure ?
4. On 4th December4.
5. Or even on 7th December when Mr. Chaube was categorically told to close the issue.

It is clear that you simply did not accept the cancellation and delay.

6. Why did Mr. Sunil Yadav called me to pursued me to continue ?
7. Why did Mr. Kalpesh again mailed and visited me insisting the same thing even after our saying no so many times?

It again shows your intentions.

8. Your asking us to pay for your ASF amount again confirms that.It is a very obvious tactic you are adopting not to cancel and refund and is not acceptable. All the conversations thru mail are attached here.

Regards
Moni Phukan

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