[Resolved]  Club Mahindra Holidays — Refund of my membership amount and 3 EMI's paid

Address:

Mumbai City, Maharashtra

Hi Please find my details: Member ID 2619256 Membership in the Name of Hans Shukla Name of the Co-applicant Registered Email id [protected]@yahoo.com Registered Contact number [protected] Preferred Mailing address 605 Sudama Chs sudama Nagar Old Mumbai Pune Road Kalva W - Thane - Maharashtra - India - 400605 Membership Tenure 25 I have been told by your sales executive Mr. Abdul Shaikh and his manager Miss. Hamsa Dara that the membership is fully refundable if you don’t like our services in the gift voucher given resorts which is totally false. Even the 4 movie voucher’s which has been promised to me is yet not delivered at my doorstep. None of your executive is picking up my phone to proceed with the cancellation procedure as agreed earlier. It is very unfortunate that an organization like Club Mahindra is having such customer unfriendly terms and conditions since there services does not meet the promises which the sells person tells to the customer. I have been informed that you can always reach out our local branch Andheri executive which was not at all reachable on phone (have call log details and SMS’es). I wish to withdraw my membership since the promises made to me during offering were false and mis-leading. There was no clear communication on payment of first 3 EMI’s for my complimentary voucher in the first meeting, if it has been told to me that I have to pay membership fees plus 3 EMI’s then I could have avoided the deal. This was miscommunication and has also been reported as complaint to the feedback team. I have started escalating the matter and no responses been made to me. Mr. Abdul Shaikh was not reachable for so many days and only conversation was happening on SMS which is totally frustrating. All I was informed is that if I can cancel my membership now, I won’t get any refund amount due to some clause which was printed in their application form which I was totally unaware of and have not been mentioned anywhere in the welcome kit. Since I relied on the information given by the sales executive and his manager and saw no reason to read the application form which might they have forged my signature also on the specific terms and conditions. I was not informed about this clause at the time of taking membership since it does not suits my requirements and does not fit to my pocket. This is not just a complaint but a case of ignorance, misleading, cheating and fraudulent towards the customer. So I not only want my refund back with full interest but also a compensation for my time wasted for the last 2-3 months with atleast an apology from the employees involved. Therefore I request an intervention from the highest possible authority and immediate action on this else would be forced to take the legal action against the company and 2 executives involved. Yours Faithfully Hans Shukla +91 [protected]