[Resolved]  Club Mahindra Holidays — refund of the membership amount paid initially

Address:

Chennai, Tamil Nadu, 600096

I attended a loyalty program conducted by club mahindra at Hilton, chennai on 24.02.2019. During the course of the program i was convinced to pay through VISA card Rs. 10, 530/- towards the down payment of the membership. The sales executive Mr. Sanjay, had promised me that, if i wished to terminate my membership i will be eligible for 100% refund within a weeks time.
Later on, I was not interested in the membership since i already had one with another club. Then i contacted him and requested him for the cancellation and refund of the said amount which i paid already. He tried to convince me to continue on the membership, but since i wasn't interested i asked him to proceed with the cancellation. He further agreed on the same and promised that the amount will be refunded within 10 working days.
And, now its been more than a month and still no one contacted or tried to provide me with a solution. The so called executive Mr. Sanjay said he was on sick leave and gave me another number of one of his executives Mr. Umar. Both of them never pick my calls and even the mails which i have sent to club Mahindra and the executives have not replied till date.
It is very saddening to note such a big organisation is committing false promises and because of this the reputation is very bad. Being a hospitality based industry the hospitality showed towards the process is shameful and terrific. I regret to say this kind of statement.
I once again request the management to look into my issue and provide me with a solution at the earliest or i will escalate this issue to consumer forum.