[Resolved]  Club Mahindra Holidays — Resorts booking

My membership number is 2649252.

1- Called to customer care on 1st dec 2015 to book resort in Goa from 3rd March2016 to 6th March2016
2- Customer care told like in varca beach they can book only till 4th because renovation work will start from 5th of March.
3- I have 3nights of free voucher so i wanted to use it.
4- Customer care told ok to proceed for 2 nights in varca and one night in Palm Emrald. After booking confirmation for varca she told emrald and other resort is not available and already booking is completed.
5- I told her in advance saying i have a fixed train ticket, i want for 2 days if she will not give then what i will do.
6- When i started complaining her then she told i will give you waiting in other resort and started doing it, but later telling that one day she can not book in any resort. it should be atleast two.Now i dont know what i will be one extra day in Goa.
7- Please provide booking to me for 5th of March 2016. In any resort of Goa.

Thanks
Mohit
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Complaint marked as Resolved 
Club Mahindra Holidays customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2015
Club Mahindra Holidays Customer Care's response
Dear Sir,

We regret the inconvenience caused and are keen on discussing the matters you have highlighted. Thank you for sharing your details with us and our team will get in touch with you.

Warm Regards,
Club Mahindra Team
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