[Resolved]  Club Mahindra Holidays — serious concern about CMH processes and kind of fraud observed while becoming CMH member

Address:

Mumbai City, Maharashtra

To, Customer Relationship team, Would like to raise serious concern about the CMH processes, how they are followed, how staff manipulates and how CMH issues membership.1. Sales agent contacted us for briefing2. He sent credit card payment instruction without taking permission and before signing consent form. He mentioned us that he is checking credit card details for discount but he gave details to back office team for payment instruction3. Within 48 hrs I called up sales person and informed him that I do not want to continue and also asked for process. He did not give me any process document4. no answer for a week and after follow up he gave someones no5. This person called up. I asked him same thing and asked for cancellation process. Nothin happened. Finally he sent me offer details6. Call center (Anjali who called) calls up on 22nd March for verification. I again asked her that I want to cancel membership. She informed me that she is putting request and someone will call up for verification of cancellation request. She also gave me reference no - [protected]. On 23rd March I get surprise with membership kit with false promises. I am forwarding mail received from CMH employee.8. I would like to know on what basis customer verification is done while I have not replied to all the questions. Call recording need to be checked.And finally my membership should be cancelled and my down payment money to be returned.