[Resolved] Club Mahindra Holidays — Still awaiting refund

[Resolved] Club Mahindra Holidays — Still awaiting refund

V vinayviswanath Nov 18, 2022 Nov 28, 2022 This thread was updated on Nov 28, 2022

Membership ID -2987340 My name is Vinay Viswanath I took the membership on 21st Aug 2022. Later i decided to cancel my membership due to personal reasons. I send cancellation request on 22nd Aug 2022 by sending mail to [protected]@mahindraholidays.com as you can cancel membership within 10 days and you can get 100% refund. I still have not got the refund. CM guys created lot of confusion. Initially they sent mail stating that they will provide full refund. Later they sent another mail stating I'm not eligible for refund. After lot of discussion and escalation, now they said that they will refund full amount. They are saying that with in 90 WORKING days they will refund. However as per agreement it is mentioned as 90 CALENDER DAYS. Also i have requested the cancellation on 22nd Aug. That means i should get my refund on 20th Nov. However they are saying that they will consider the date from 14th Sep. I don't understand the logic. Could you please help me to get this resolved KINDLY REFUND MY MONEY AT THE EARLIEST. Below are the ticket details for cancellation i received from club Mahindra. service request/ticket number is: [protected] Ticket No.: [protected] ticket ID [protected] Request No.: SR[protected] service request/ticket number is: [protected] service request number is [protected] service request/ticket number is [protected] Was this information helpful? No (0) Yes (1)
Dec 2, 2022 Complaint marked as Resolved Club Mahindra was supposed to pay the refund with in 90 calendar days after sending first written request for cancellation. however they didn't pay the refund on the 90th calendar day, and they were arguing that its 90 working days. I spoke to my lawyer, he verified the agreements and all the mails i sent them for cancellation and decided to sue them for interest and compensation for the mental harassment i had to go through. We had decided to send the legal notice after 1 week as my lawyer was out of station., after 2 days i received call from CM stating that they will make the refund after 90 working days and i said i dont need refund as i will be claiming for interest as well as compensation. To my surprise they processed the refund the very next day morning. So my advise to all who are cheated by CM, please take them to court and claim intertest and compensation. Club Mahindra Holidays customer support has been notified about the posted complaint. Verified Support Nov 28, 2022 Club Mahindra Holidays Customer Care's response Hi Vinay, we have shared your concern with our team. Please be assured that they will get back to you soon.
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