| Address: | Mumbai/Chennai | | Website: | htpps://gozest.clubmahindra.com |
My wife & I are senior citizens.I am a Defence Pensioner.On 21.1.21 we received a call from a GoZest Sales Manager (Madhav) congratulating us for being a NEXON owner, and, stating that they have a tie-up with Tata Motors, and, are offering special 3 yr holiday packages!On 22.1.21, Madhav & Napoleon visited our residence and assured us of maximum hastle-free enjoyment in Club Mahindra Resorts for 9 Nights, 10 Days per year for 3 yrs, with Rs.5000+2000 Food Vouchers, etc., all for Rs.93010/-.Since we normally go on Cruises abroad, we thought it'll be worthwhile to travel by car in Maharastra, Goa, Gujarat resorts, and, remitted Rs.93010/- through my Debit Card, on Madhav's assurance that he'll book Varca Resort from 18-24 Feb 21 positively.Thereafter, there was no communication either from Madhav or Napoleon (RM). As we had to make in-transit reservations for one night, we called [protected] on 27.1.21 to query about the Varca reservation.Idan Fernandes checked and clarified that no such reservation was done, and, neither was any room available except for 24/25 Feb 21 thereafter!Disappointed with the commitment/assurance given by Madhav, I requested that my Membership be cancelled & a full REFUND be precipitated immediately.There is a cooling-off/First look period of 10 days wherein immediate refunds are to be given.The Complaint details were also conveyed to the Senior Officers of Club Mahindra-ie Sh.Sujit Paul & Sh.Kavinder Singh, MD, requesting them to escalate action.
On 2.2.21, I'm now told by their Support Staff that the Complaint is in hand, and, that they'll revert within a day or two.Club Mahindra collects money swiftly, but, tries to delay refunds on petty grounds-un-concerned with the Customer's conveniences.I request that the full REFUND of Rs.93010.00 be got expedited-without further escalation to the Statutory Authoritees. Was this information helpful? | 
