[Resolved]  Club Mahindra Holidays — Undue interest being charged for advance payment (within 1 year)

Address:

Mumbai City, Maharashtra

Dear Member Relations I went for a 48 month EMI plan under the advise from your Sales representative (Mr Sachin- Kanidivali thakur Mall Branch) that if the amount is paid off in the first year, no interest will be charged. I have been trying to get the accounts cleared after 11th EMI. However now i am being informed that the interest will be charged on the 12 months also. I would have not gone with the 48 month EMI, i would have kept it at 12 month only. My phone conversation with your call center representative (Mr Vishnu) also covered these same issues. He had taken my query and passed it on to seniors (i am not marked in that mail). Yet there is no revert. It is frustrating to keep calling your call center where there is no resolution since i am not able to get through accounts team. I am trying to reach your Andheri office- and that number doesn't even exist. I have to plan holidays and i have continued to pay the 13th and 14th EMI. I am ready to pay the interest being charged for those EMI >12 months. However it is unacceptable that i be asked to pay 16% for first 12 months also when i was told they are interest free. Please look into this issue at the earliest Regards Pragya Singhal