Club Starwood — fraud done by this company

Address:	Address: B-1 Extension, E-22, Block B-1, Block E, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, Delhi 110044
Website:	WWW.CLUBSTARWOOD.COM

The company is in the business of selling holiday vacations / holidays from 1 year to 30 years as per your requirement.
We were offered various lucrative packages with a 10 year vacation package. We were tempted by the offer and took the package. It cost us rs. 1lakhs.
The company immediately deducted the amount from our credit card and said that the offer was only for that day.
They gave us a receipt of the amount. Also they got our signatures done on terms and conditions.
The company gave us a copy of those terms and condition but did not agree to sign on that saying that we will receive the copy in a few days time and that no person present there was authorised to sign on those documents.
(Although later i found that one of the persons present – mr alam was a director of the company. You can check on the website that it is a private company having on board two directors – mr alam and mr morvin massi with a paid up capital of only rs 10 lakhs registered in march 2018)
In a package of 1.6 lakhs for a vacation of 7d/6n for 10 years, they offered us the following additional deals:
• rs 20, 000/- gold voucher
• 4n/5d stay in dubai for 2adults with 2 air to and fro air tickets
• 5n/6d stay anywhere in india
• immediate refund of interest on 3 months emi for paid amount of 1 lakh from credit card company to be credit within 10-15 days.

Later on when i reached home, i read the terms and conditions and found that they were not the same that the company had offered during the meeting.
I searched the net for company name club starwood. No results for this company was there. However, there were search results about another very similar company – starwoodhotels.
I got suspicious about the intentions of the company and shot a mail to the company saying that there were several differences and they should send me a signed copy of the agreed to terms and conditions. They agreed to this. However, i never received the copy. Then i shot a mail to the company mail id which they had given. I got the reply that they agreed to what i had written.
Still not satisfied by the response, i insisted them on sending me a written document for terms and conditions agreed upon. But they always said that i will get that along with the kit within 25 days.
This made me suspicious. And i asked for refund of the amount. The company never replied me back.
My suspicion grew each day. Then i decided to visit the premises of the company to have a feel of the office.
When i visited the office, i was shocked to see its condition. It resembled a call centre where in a small cramped space, 20-30 persons were busy in luring people into vacations.
I enquired from the manager present there. He was a very nice person to talk to and offered me tea. However, he had joined just one day back and knew nothing about the details of the company. No other senior person was present. All other employees looked like from a call centre.
I made a call to mr alam, the director of the company, who had offered me package and insisted that i want my refund immediately as i was not happy with the company response. Also that there was no authorised person sitting in the office who can provide me written acknowledgement of my cancellation request or refund request. I only got a confirmation mail of my cancellation stating that i will be getting a refund in 45-60 days time.
I insisted that he should give me this thing in writing, but he refused this also.
Now, friends, after seeing the condition of the office and the response of the company to my requests for providing me a signed copy of terms and conditions or to acknowledgement of my cancellation, i seriously doubt the capability and intentions of the company.
I made several requests for early refund but mr. Alam insists that it will be processed in 45 to 60 days time as per the company policy. This in my view is to harass the customers who seek refund. Why processing time of 45-60 days is required. What is the company policy. There is no such things in terms and conditions. Further no one from the company has signed terms and conditions. And most of the terms and conditions on which the company has taken my signatures are wrong.
The company should immediately refund me my amount.

Pankaj kumar