Cluster Bus — Misbehave with passengers and skipped bus stands

I am complaining about a driver with bus no:- DL1PD0853, (764-Najafgarh to Nehru Place), date:[protected], timing was around 6:40 P.M., the driver was misbehaved with some passengers and very rude, and around 7:30 to 7:40 P.M., he skipped the bus stand "Health Centre" and "Manglapuri" and went through the different route which goes directly from "Dwarka Sec-1" to Dwarka Flyover". Please take a strict action against him.