Dear Sir,
My wife is registered as a patient in CMC. Her registration number is 332658C. She had an appointment with ENT Specialist Dr. A M Varghese on 24/10/2023 at 10 am. I made this appointment from Australia and was given this date and time after paying the requisite fees.
We presented ourselves at the counter half an hour before the appointed time and was given token number 31 for room number 1. We were told that the doctor will call us within an hour.
We saw that the token numbers were coming up randomly on the screen and were staying there unchanged for 50 minutes at a time. Which is not possible unless the doctor was attending to many patients at the same time without showing their token numbers on the screen. There was always a queue at the door of room number 1, which substatntiates my view.
We waited there for 3.5 hours without any call. When we went to the counter, the clerk confirmed that the mentioned time in our appointment confirmation slip from CMC has got no relevance and if someone values his time, shouldn't come to CMC. The hospital doesn't care if we wait like mute cattles for whole day or not.
We came to CMC from a far corner of the globe with a high idea and we left the hospital at 1 pm without getting the treatment, with a very low idea about the management of CMC.
Can you please ensure that the CMC sticks to the appointment time and ensure the patients are getting treated serialy as per their token number? CMC should also consider the patients as human beings who can also have some value of their time.
Regards,
Malay Chatterjee Was this information helpful? | 
Post your Comment