Colgate — Dental floss is horrible

I bought a Colgate dental floss and it’s horrible. Mind u I have been using this product for years so without thinking I pushed it between my teeth and the floss got stuck and I am in excruciating pain since yesterday. So horrible it’s not at all waxed . I never liked any other brand like thermoses etc but now thermoseal also seems so much better. The tooth pain is so severe because it had to be pulled out . I hope the filling is intact.So so disappointing