100Bestbuy.com — Fake display on Website

I had ordered an RR T-Shirt from the website on 6-Aug-2013, below is the link, to gift it to my friend who was leaving on 15-Aug-13.
http://www.100bestbuy.com/product/clearance-products/clearance-products-men/puma...

Though there was COD available, I opted to pay through credit card. The payment was done and the amount got deducted from my account and received a message that they are shipping the item

After 7 days I went through my mails to check whether they have shipped but I found none, and so I wrote to them on their id i.e. [protected]@100bestbuy.com
but never received any reply. Finally I decided to call them, but was never able to reached the helpline number, which for some reason is always congested, after N number of calls finally I was able to get in touch with a person who told me that the item is out of stock and he will ship once it is available (and was about to keep the receiver down) then I told me the reason for my purchase and asked him to refund the amount since it is not displayed on their website whether the item is out of stock. He said that the payment will be done through check, after lot of argument I agreed.

But till date 2-Sep-2013, I have neither received check nor any confirmation from their team that the amount will be refunded.

Since my purchase was only worth INR 483 so it is not a huge loss, but the amount of time spent on calls and endless email follow-up is really painful. I would never recommend an one to use this website, they are bunch of fakes.
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Dear jrashish,



We apologizes for inconvenience happened from our service, we like to conform you that due to some technical problems you have received the wrong product, we kindly request you to send back the product to the address mentioned below and email the attachment of courier receipt so that we can trace your details and Replace your product.


Please courier the product at address mentioned below :

suksh technology private limited
salarpuria hallmark, #15/[protected]@16, 4th floor
kadubeesanahalli outer ring road
Bangalore 560087 India

If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:

regards,
customer care team
Its good to know that your response on complain forum are quick but not on your official id.

I would like to clarify that I have not received any product delivery.

Just the amount was deducted and after that have never received any communication from you.

Pl check your [protected]@100bestbuy.com & [protected]@100bestbuy.com id`s inbox, I have sent over 7-8 mails from my gmail id i.e j.r.[protected]@gmail.com
Dear jrashish,

We apologizes for inconvenience happened from our service.We request you to mention your registered contact number as early as possible.

If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:

regards,
customer care team
Its been over a week since I have shared my contacts details on your registered email Id, after receiving this message.

I don't think that you ever go and look for the customer feedback on your email [protected]@100bestbuy.com, [protected]@100bestbuy.com.

My email Id is j.r.[protected]@gmail.com
Name Ashish Jain

You already have my contact details because twice I have received call from your call center.

Don't waste my time by unnecessarly requesting details which you already have, this clearly shows your attitude.

I had again sent all my details on 12-Sep, if you take your customers do refund the amt without procastinating any further.
I don`t know why ou people don`t respond to your email.

Its been over a month since I have raised the refund request, now if I don`t get it back I will register the complain in court.
Dear jrashish,

We request you to mention the registered contact number otherwise we can not trace your details.Kindly mention it soon.

If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:D

Regards
100bestbuy.com
[protected]
what happened now? I have still not received any update
I am still waiting for ur feedback
This is serious fraud, anyone who is following this post please take a note never ever buy a product from 100bestbuy. From last week of July till date I have not received any communication from these people and you can see that in this post as well.

I will now have to take serious action against this website
Can anybody suggest me what should I do to escalate the issue

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