[Resolved]  100Bestbuy.com — No Customer Satisfaction and Communication Provided

Address:

Rangareddy, Andhra Pradesh

Hi,

The main source of problem is, I was browsing in the net suddenly I have been directed with the Apple I-Phone Contest, As the Amount paid will be credited back if a person don’t wins in the contest was highlighted in the website portal and even on the terms when I made a online payment. So I thought that’s ok if I lose even the contest the paid amount is refundable, I thought its fine and I made a payment of RS. 699.00 Initially it directly popped and directed to 100Bestbuy.com and in return I received a login details like the Username and the Password to my E-Mail Id. So I thought this is the Shopping portal so I took it light and after few days approximately two to three days I received a call from 100BestBuy.com from Guarav (Agent) stating you have been enrolled in the Apple I-Phone Contest and your name is shortlisted in the Group of top 12 members, And in the April 2nd week you’ll be receiving a confirmation E-Mail or Call thou you lose or win the contest and the persons who have won will listed in the portal and an E-Mail will be mailed about the contest with Winner Name and Address, But for participating in the contest as you have already been shortlisted In the top 12 members you’ll be having a chance to win the I-Phone so kindly make a payment of RS. 4999.00 in ordered to take part in the contest, so I thought this would be correct and on 03/16/2013 I made a payment through online from my credit card, Till the payment they were communicating good and the concerned person Guarav(Agent) was only calling daily and updating regarding the payment and there was E-Mail marked to my E-Mail ID stating you have been selected in the Top 12 members and you’ll be receiving a Vox &-Inches Ultra slim Tablet PC & A Reebok Watch on 03/15/2013. And from there the movie has started I received only the VOX Tablet PC first delivered item by 100betbuy.com on 03/23/2013, I placed a mail on the same day stating I haven’t received the Reebok Watch which need to be delivered with the VOX Tablet PC, I dint received any Reply to the E-Mail I have drafted to 100Bestbuy.com so then I have called and explained that I received so and so call and I was been selected in top 12 so Guarav said that will be receiving Tablet PC and the Reebok Watch so they said to forward the E-Mail Which I received from the 100Bestbuy to [protected]@100bestbuy.com so I have said that I have already mailed so the call was disconnected from their END, So I tried on the next day the same was repeated and after few days I received and E-Mail stating your complaint have been registered and the Reebok Watch will be dispatched within 7 working days but honestly the 100Bestbuy is really fraud Web portal I still haven’t received it. So I called after the March month in April spoke so the reps were able to get my point that what exactly I was having the problem with the delivery I received so they said they will raise and complaint and will dispatch the watch within 7 days I kept calm and E-Mailed all the conversations and I never received any reply to my Queries the issues I have with the 100BestBuy.com, Most probably on 04/15 I placed call and spoke with some customer executives regarding the contest so they said that you have loosen the contest so you can know make the shopping with the credit points in your login, and on 04/16 when I called I spoke with a customer support agent Named Nitin(Agent) said that sir the contest will be result on 04/17/2013 so you need to wait for the announcement so I escalated him that I called yesterday your agents were saying that I have loosen the contest so I need to shop with the credit points I had so he said sir they were unable to give you the correct status you’ll be receiving an E-Mail from 100Bestbuy.com regarding the winner announcement on 04/17/2013, and h said he will take care of the issue I had regarding the watch and said that you’ll be receiving the watch within two to three days as it is in process and soon will be dispatched, I felt happy ok someone is working properly and I made a call on 04/17/2013 the call hold was literally for more than 15 minutes and getting disconnected stating good bye. Then I thought this is going wrong and I have ordered some products on 04/18/2013 day in the Morning at 02:58 Am ordered some items from my office as I work in the night shift I don’t get much more time to go out and order in the morning.
So my first order was three different Branded T-Shirts on 04/18/2013 at 02:58 Am in the morning.
1. Product Details:-
1. Attitude at 18 Urban Polo Men White T-Shirt.
2. ABERCROMBIE & FITCH-Collar Polo Blue Embroidery T-Shirt
3. Xpress Polo Black T-Shirt with Red Lion Logo.
2. Date Of Purchase:- 04/18/2013
3. Order Number:- Stated in the Order Confirmation E-Mail as “We Will be sending you the tracking number shortly”
4. Cost Of Damage:- Damage was not with the product but was with the time and the money I wasted in calling the 100Bestbuy.com and myself respect towards the amount I have wasted and in even in my office many of my colleges have dominated me and I felt very bad about the self respect.
5. Mode of Payment: - Online through my HDFC Credit Card.
6. Your Residence Address/City:- H.No. 42-506/1, P.No. 81&84, St.No. 9, Fl.No. B101, Shirdi Sai Enclave, Gayatri Nagar, Moulali, Hyderabad-500040.
7. Receipts/Invoices: - Receipt or Invoice not and never received but have the Reference # on the dispatched cover Sheet. For the first order delivery I received the reference #[protected]Order described on the cover sheet was Xpress Polo White T-Shirt with Black Lion Logo, Product Id # 4879, and Quantity # 1, Size #Medium.), For the Second delivery I received the reference #[protected]Order described on the cover sheet was Xpress Polo Red T-Shirt with Black Lion Logo, Product Id # 4881, and Quantity # 1, Size #Large, Xpress Polo Black T-Shirt with Red Lion Logo, Product Id # 4888, and Quantity # 1, Size #Large).
8. Emails, If Any:- I have the E-Mail Confirmation that I have ordered the above mentioned products which I have mentioned In the Product Details but not the tracking # are even been send to the E-Mail Id # or the phone # given while registering.
In the first order the two T-Shirts I received were incorrect Except the Express Polo Black T-Shirt with Red Lion Logo. And the rest of the items I received wrong not even specified by the merchant i.e. the order ID and the description like Xpress Polo White T-Shirt with Black Lion Logo and Xpress Polo Red T-Shirt with Black Lion Logo I have received only Xpress Polo White T-Shirt with Red Lion Logo. I was really shocked and embarrassed seeing the dispatch description and the inner product which was been packed. So I have called and explained to the customer support agents and they were not answering correctly and they have started disconnecting call.

So my Second order was a Combo Shoes on 04/18/2013 at 03:22 Am in the morning.
1. Product Details:- Combo(Flux Men’s Sports Shoes(1588) + Outlander Men’s Casual Shoes(3137)
2. Date Of Purchase:- 04/18/2013
3. Order Number:- Stated in the Order Confirmation E-Mail as “We Will be sending you the tracking number shortly”
4. Cost Of Damage:- Damage was not with the product but was with the time and the money I wasted in calling the 100Bestbuy.com and myself respect towards the amount I have wasted and in even in my office many of my colleges have dominated me and I felt very bad about the self respect.
5. Mode of Payment: - Online through my HDFC Credit Card.
6. Your Residence Address/City:- H.No. 42-506/1, P.No. 81&84, St.No. 9, Fl.No. B101, Shirdi Sai Enclave, Gayatri Nagar, Moulali, Hyderabad-500040.
7. Receipts/Invoices: - Receipt or Invoice not and never received but have the Reference # on the dispatched cover Sheet. For the order delivery I received the reference #[protected]Order described on the cover sheet was Flux Men’s Sports Shoe, Product Id # 1588, and Quantity # 1, Size #9.).
8. Emails, If Any:- I have the E-Mail Confirmation that I have ordered the above mentioned products which I have mentioned In the Product Details but not the tracking # are even been send to the E-Mail Id # or the phone # given while registering.
In this order the delivery was incorrect as I have ordered a combo I should receive two pairs of shoes. One would be Flux Men’s Shoe and other would be Outlander Men’s Casual Shoes. So I have called and explained to the customer support agents regarding the issue, there was no response from them and disconnected the call many times, On Next day calling to the toll free # no one were answering correctly and they have started disconnecting call.

So my Third order was a Branded T-Shirt on 04/18/2013 at 03:25 Am in the morning.
1. Product Details:- American Hollister Men Polo T-Shirt (Navy Blue)
2. Date Of Purchase:- 04/18/2013
3. Order Number:- Stated in the Order Confirmation E-Mail as “We Will be sending you the tracking number shortly”
4. Cost Of Damage:- Damage was not with the product but was with the time and the money I wasted in calling the 100Bestbuy.com and myself respect towards the amount I have wasted and in even in my office many of my colleges have dominated me and I felt very bad about the self respect.
5. Mode of Payment: - Online through my HDFC Credit Card.
6. Your Residence Address/City:- H.No. 42-506/1, P.No. 81&84, St.No. 9, Fl.No. B101, Shirdi Sai Enclave, Gayatri Nagar, Moulali, Hyderabad-500040.
7. Receipts/Invoices: - Nothing no description or any response on this product from the 100Best Buy and when calling to the customer support no correct response.
8. Emails, If Any:- I have the E-Mail Confirmation that I have ordered the above mentioned products which I have mentioned In the Product Details but not the tracking # are even been send to the E-Mail Id # or the phone # given while registering.
In this order I never received any confirmation E-Mail or any invoice # or the Reference # or anything. So I have called and explained to the customer support agents regarding the issue, there was no response from them and disconnected the call many times, On Next day calling to the toll free # no one were answering correctly and they have started disconnecting call.

So my Last order was a Branded T-Shirt on 04/18/2013 at 03:29 Am in the morning.
1. Product Details:- Go Untucked black men’s sweat shirt (GUSWN23)
2. Date Of Purchase:- 04/18/2013
3. Order Number:- Stated in the Order Confirmation E-Mail as “We Will be sending you the tracking number shortly”
4. Cost Of Damage:- Damage was not with the product but was with the time and the money I wasted in calling the 100Bestbuy.com and myself respect towards the amount I have wasted and in even in my office many of my colleges have dominated me and I felt very bad about the self respect. This is the only product which I have received correctly.
5. Mode of Payment: - Online through my HDFC Credit Card.
6. Your Residence Address/City:- H.No. 42-506/1, P.No. 81&84, St.No. 9, Fl.No. B101, Shirdi Sai Enclave, Gayatri Nagar, Moulali, Hyderabad-500040.
7. Receipts/Invoices: - Receipt or Invoice not and never received but have the Reference # on the dispatched cover sheet. For the order delivery I received the reference #[protected]Order described on the cover sheet was Go Untucked black men’s sweat shirt (GUSWN23), Product Id # 68938, and Quantity # 1, Size #9.).
8. Emails, If Any:- I have the E-Mail Confirmation that I have ordered the above mentioned products which I have mentioned In the Product Details but not the tracking # are even been send to the E-Mail Id # or the phone # given while registering.
This is the only product which I have received correctly.

Summary of the Complaint is no correct response from the 100Bestbuy.com to their customers who places orders and suffers allot and k now see I want to show you one more thing even there was a fraud on the amount charged to me please check the below listed items and the deductions made to me in the sense of the products shown in the web portal when asked for this issue even there was no response from the Customer Support Team or the E-Mail Support Team.
Product Dispatched and their ID # Cost Of The Product As Per The Web Portal
4879 RS. 359.00
4881 RS. 359.00
4888 RS. 359.00
68938 RS. 880.00
1588 RS. 559.00
Total Amount To Be Charged RS. 2516.00

I don’t know how they have charged and reduced my credit points to RS. 2096.00 From RS. 5698.00, As the delivery received by me cost to RS. 2516.00 which to be deducted from RS. 5698.00 I.e. RS. 3182.00 will be the balance. Kindly check the balance of the Credit points shown and highlighted in the Web Portal in My User Login.

Web Portal: - www.100bestbuy.com