100Bestbuy.com — Not Delivering my Product | |||
Hello, I made an order on 17/11/2012 but didn't received the product yet after more then 1.5 months.. Product is : Omron HEM 7203 Upper Arm Bp Monitor I made a call on their customer support number and they told me that product is not available.. and advice me to select some other product.. I told them that i already search your whole site and i din't need any other product..And kindly refund my amount.. They give me an other e-mail ID ([protected]@suksh.com) and told me to send my concern to this person as he/she is dealing in refund's only.. I send the mail almost 3 times to this e-mail ID but didn't get any response.. I again interact with them through e-mail as you feel very lucky if anybody make response on phone.. they answer 1 out of 10 calls and other nine you have to disconnect after a long wait.. So, I again interact with them through e-mails and they told me that they will refund the amount in 3-5 working days.. But when i again contact them after 5 working days.. They stop replying my e-mails.. I made a call today and they disconnect the phone.. when i talk to them about this whole process.. I have all e-mails record they send to me.. IS there is something which can help me out.. AFTER THIS INCIDENT I DO NOT PREFER ANYBODY TO GO FOR ONLINE SHOPPING... I M SO MUCH HARASSED BY 100BESTBUY.COM AND SUKSH.COM SO, IS there something which is going to help me out.. OR anybody suggest me how can i use the consumer court.. My reference number: 12380930 my mob. number: [protected] Was this information helpful? | |||
 12 Comments | |||
Comments
I am contacting on [protected]@100bestbuy since[protected].. and send almost 30-40 e-mails regarding my issue.. Mostly, i get reply like this :
Dear rohit katoch,
We regret for the inconvenience caused by us,
This is in response to your mail that,
We have received your complaint, we will forward your issue to my senior department. They will take the necessary action regarding this as soon as possible .
If you have any queries about the product please contact our customer care representative at[protected]
Thank You For Utilizing Our Services
Regards
Customer Care
www.100bestbuy.com
And Regarding Phones, As i told you earliear, they answer 1 out of 10 calls and other nine you have to disconnect after a long wait.. VERY POOR CUSTOMER SUPPORT !!
AS YOU TOLD ME THAT YOU forward HAVE FORWARD MY ISSUE TO PROCEED REFUND TO MY ORDER...SO CAN I ASK YOU HOW MUCH TIME FROM NOW ONWARDS IT WILL TAKE TO GET REFUND..PLEASE MENTION THE TIME REQUIRED BY YOU..
Dear rohit katoch,
We regret for the inconvenience caused by us,
This is in response to your mail that,
We have received your complaint, we will forward your issue to my senior department. They will take the necessary action regarding this as soon as possible .
If you have any queries about the product please contact our customer care representative at[protected]
Thank You For Utilizing Our Services
Regards
Customer Care
www.100bestbuy.com
And Regarding Phones, As i told you earliear, they answer 1 out of 10 calls and other nine you have to disconnect after a long wait.. VERY POOR CUSTOMER SUPPORT !!
AS YOU TOLD ME THAT YOU forward HAVE FORWARD MY ISSUE TO PROCEED REFUND TO MY ORDER...SO CAN I ASK YOU HOW MUCH TIME FROM NOW ONWARDS IT WILL TAKE TO GET REFUND..PLEASE MENTION THE TIME REQUIRED BY YOU..
Dear rohit katoch,
We like to confirm you that we have processed your order for returning your money back.
Thank you
100bestbuy
We like to confirm you that we have processed your order for returning your money back.
Thank you
100bestbuy
Is there any responsible person from 100bestbuy who can response my query !!
OR You Decide to not to reply me here too after you stop replying my e-mails and phone calls..
SO MUCH HARASSMENT FROM 100BEST BUY AND VERY POOR CUSTOMER SUPPORT !!
OR You Decide to not to reply me here too after you stop replying my e-mails and phone calls..
SO MUCH HARASSMENT FROM 100BEST BUY AND VERY POOR CUSTOMER SUPPORT !!
Why don't you provide me yet any detail regarding the refund.. i mean cheque no. or DD no.
AS you are processing this refund from the past 20 days..
AS you are processing this refund from the past 20 days..
On January 8, 2013, i got an answer from you that my refund is in process..As you can see above..
Today i make a call at 100bestbuy customer care no. [protected] AND STILL HEARD THE SAME ANSWER : THAT MY REFUND IS IN PROCESS !!
It's almost 1 month time.. and i still getting the same answer from your side.. Can you update me here that when are you going to refund the amount?
Today i make a call at 100bestbuy customer care no. [protected] AND STILL HEARD THE SAME ANSWER : THAT MY REFUND IS IN PROCESS !!
It's almost 1 month time.. and i still getting the same answer from your side.. Can you update me here that when are you going to refund the amount?
Dear rohit,
We have forwarded your issue to accounts department but we not yet got any response from them, after refunding we will send you the scan copy cheque along with courier details.
Thank you
100bestbuy
We have forwarded your issue to accounts department but we not yet got any response from them, after refunding we will send you the scan copy cheque along with courier details.
Thank you
100bestbuy
Every time got new thing to listen from your side...
I wonder if it is yours Accounts department or not? As they must reply to you if it is yours..
OK, Tell me how much more time i have to wait for another excuse or this time you guys are serious enough to refund my payment..
Remember i place the order on your site on[protected] and told you to refund the amount on[protected]as product was not available at your end) and today is[protected].. More then 2 months since i told you to refund the amount...
I wonder if it is yours Accounts department or not? As they must reply to you if it is yours..
OK, Tell me how much more time i have to wait for another excuse or this time you guys are serious enough to refund my payment..
Remember i place the order on your site on[protected] and told you to refund the amount on[protected]as product was not available at your end) and today is[protected].. More then 2 months since i told you to refund the amount...
I got the scanned image on[protected].. and told me to wait for the courier details.. Can i ask from you how long i have to wait more for the courier details as it is already 3 days since you made the cheque in my favour..
Dear rohitkatoch,
We have seen your complaint. We apologize for all the delay occurred in the past, but were surely around now.
We are now online to take all your feedback into consideration.
We are unable to track your complaint as certain data hasnt been mentioned. Please share the following details with us for our Customer Care to get in touch with you:
Kindly send across your Name, Email ID, Contact number, to the below given email address.
If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:
Thank you
With Regards
100bestbuy
We have seen your complaint. We apologize for all the delay occurred in the past, but were surely around now.
We are now online to take all your feedback into consideration.
We are unable to track your complaint as certain data hasnt been mentioned. Please share the following details with us for our Customer Care to get in touch with you:
Kindly send across your Name, Email ID, Contact number, to the below given email address.
If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:
Thank you
With Regards
100bestbuy
didnot refund my money back
i had place order watch of 960 rs and they had said that u will get 50 percent off through which i did not get my 480 rs back plzz help meCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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We are sorry for the inconvenience, we like to confirm you that we have received your complaint we will forward your issue to proceed refund to your order...
If any more queries kindly contact us at [protected]@100bestbuy, call us on [protected]:
Regards
100bestbuy