100Bestbuy.com — Not received item after payment

Address:

Odisha

Hello,

I purchased a shoe from 100bestbuy on 15th Jan 2013. It has been more than a month since the purchase that I made payment through net banking. I have already made my payment. Till now I have not received my item even after a month. I was provided my mobile no - [protected] during the purchase. I received only one sms from them saying that your order has been successfully placed and payment has been made. But I did not receive any details of my order like Order no, shipping details etc on my mobile or mail. So I am not being able to track it. I also tried several times to contact their customer care department on[protected]. It's IVR services keeps you waiting for hours saying that someone will response even after infinite wait and no one responds. This way I also lost money trying contacting them. The whole service is just like a fraud.

I request you to take action against them.

Thanks,
Bikram