34-7850 — No compensation of the sandal

Address: West Bengal

Hi,

I have bought a pair of sandle in December 2010.It was brown in colour.
Item no:.34-7850
Size: 36
MRP:890

The sandle sole got damaged badly almost broken into 2 pieces.As per the rules I applied to the concerned shop for repair on 22 Feb 2011.
The details of the repair-memo are:FCL5294 which had scheduled delivery on 22 Mar 2011

I got a response from the concerned shop that the sandle cannot be mended.I approached them for a refund which they did not entertained inspite I had to face a big loss.

Metro being a well known brand in the market has a good reputation within its buyer but the repair/damage related issues are not catered up to the mark.

And also the owner of the concerned shop behaved very badly with us.

I frequently visit Metro shoes considering it a good brand but getting such a response is not at all ACCEPTABLE.

Kindly take care of this matter in high priority.

Regards
Neena Sodhi
Membership No.[protected]
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    34-7850
    West Bengal
    India
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