66-1775 — Purse not mended and no compensation

Address: Howrah, West Bengal

Hi,

I have bought a Leather purse from Metro Shoes.
Item No.66-1775
Size:10
MRP:1150

The handle of the purse was damaged(handle leather peel off).I approached for repair the details of the meno given below.
No.FCL5915
Date: 20/07/2011
Date of delivery:21/08/2011

The owner said that the damaged purse has been send to Bombay for repair.After 1 month they said taht it cannot be mended as they did not have material.Is this an expected answer from such a branded company which also has no compensation for its damaged goods.
An individual does not buy such item to be used only for 1-2 yrs.

If I approach some other shops than I can get my item repaired but why should I consult some other shops/means when I am buying things from a brand like METRO.

This has really disappointed me and also in future I would not buy any goods from METRO which would be also conveyed to my near and ones because I dont want them to suffer such a loss.

If this brand has some trust in its buyer than you would sincerely concern my issue.This is just a bitter expeirence.

Waiting for your judgement

Regards
Neena Sodhi
Membership No.[protected]
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    66-1775
    Kolkata
    West Bengal
    India
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