[Resolved]  A Star — non refund of excess paymentby dealer

To, Dated 09.02.2009

The Customer Care Department,
M/s VAU’s Automobiles,
Dak Bunglow Road
Patna-1

Dear Sir,
Subject:- Request to refund of Rs. 9771/- in light of decrease in price of A StarVXI(M) Car purchased on 10.2.2008 reg.
Your Ref.:- Dated 23.01.2009 received through letter No.
MSIL/CRM/AE107 dated 31.01.2009 of Maruti Suzuki India Ltd.

With reference to the above, it is submitted that the proposals offered vide your above referred letter dated 23.01.2009 reg. providing addl. services instead of refund of Rs. 9771/-[ Rs, 4, 10, 097/ paid upto 10.12.2008 - to Rs.4, 00, 326/- reduced w. e. from 08.12.2008 ] or providing the accessories are different from the discussion made during the meeting on 10.12.2008 with Shri Rakesh Prasad Singh, Managing Director and Rahul Sharma, Area Manager in the chamber of Shri Singh.
The Invoice dated 04.12.2008 was issued by your side without my consent or written application. Hence, Mr. Singh, Managing Director was agree to compensate the excess amount either through returning the amount in cash if refunded by the Maruti Company He also told that if the Company do not refund the excess amount, M/s Vaus Automobiles will provide accessories like Seat cover leather of Rs. 8990/- and other items totally valued @ 9771/-. In addition to the above matter, also Mr.Rahul Sharma agreed to provide Body cover @ Rs.980/- at the time of advance on 01.12.2008. They also told me to give written application for refund of excess amount for perusal of Maruti Suzuki India Ltd. And accordingly I submitted the same on 11.12.2008 to you.
In this connection, it is fact that I handed over to you a undated cheque bearing no. 840627 Rs. 60, 097/- on 04.12.2008 cleared on dated 13.12.2008 form my account. The said car has been & delivered to me on 10.12.2008 bearing Vehicle ID MA3EPDE1SOO104520 Customer ID [protected] whereas the price reduction was w.e.f. 08.12.2008. On the assurance given by your officers, I let the cheque to be cleared otherwise I would have stopped the payment on 11.12.2008 till the settlement of the matter.
In view of the above, it is once again requested to look into the matter and re-consider the matter after physical hearings to satisfy your valued customer and the entire issue may be closed at the earliest.

Yours faithfully,

Thanking You, (Mukesh Kumar),
Inspector,
Central Excise, Customs
& Service Tax Department
C.R.Building, Patna-800001[Bihar]
Mob. No.[protected]
Copy to M/s Maruti Suzuki India Limited, 1 Nelson Mandela Road, Vasant Kunj, New Delhi 110070, India with reference to the letter MSIL/CRM/AE107 dated 31.01.2009 with a request to look into the matter in view of the facts as stated above and settle the matter at an earliest to satisfy your valued customer.
2. M/s Maruti Suzuki India Limited, 11th floor, Jeevan Prakash Building, 25 Kasturba Gandhi Marg, New Delhi, 110001 for similar action.
3. Maruti Suuki India Ltd., 401, 4th floor Rohani Apartments, Opposite Hotel Apsara, 56 Circular Road, Near Laipura Chowk, Ranchi.834001for similar action.

Thanking you (Mukesh Kumar),
Inspector,
Central Excise, Customs
& Service Tax Department
C.R.Building, Patna-800001[Bihar]
Mob.No. [protected]