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ABN AMRO Bank — Forced Debit in my Account for Credit Card without any Communication or checks
Hello Sir / Madam,I bring to your kind notice that an amount of INR 64461.25 has been forced debited from my ABN Amro Saving Account (my salary account for over 3 years) without any communication to me; and I seek your help in crediting the said amount back to my account, asap.
I wish to inform that I have stopped using ABN Amro Services since early 2006 and I quote the reference number:[protected] wherein the ABN Amro executives have acknowledged my concerns and willingness to STOP having any further relationship on credit cards ([protected] ) because of various reasons, mentioned below.
They clearly communicated to me about my No-Dues to the Bank thru reference Number: [protected]; when I escalated the subject after being harassed by multiple and abusive calling agents of ABN Amro.
Now, I am so surprised to see the irresponsible behaviour of the bank to force-credit my account and all my effort to reach them to provide details, have failed!!
I feel so vulnerable at the high-handedness of such Banks who have no transaparency and the lack the executive commitment to do customer service, than hold them by neck at their whims and fancies.
Here are some of the reasons for my unwillingness to use the ABN Amro Credit Card services:-
(1) Insurance charges levied without my approval
(2) Reversal requests for Non-receipt of statement, does NOT reverses the Service Charges
(3) Reversal for Annual fee, as I was offered the card for Free ... did NOT lead to reversal of Service charges
(4) Even after the said subject was heard and agreed by the TeleBanking executive, it was NOT updated into the system ... else I would Not be receiving incorrect statement.
(5) Lack of efficient customer care executives and accountability towards resolution.
To my clear understanding, transparency and proofs, I have always paid for all the purchases done by me.
In case, you or your staff has details of ANY purchases undertaken by me, which have NOT been paid for; please write back to me with clear details and I will be more than happy to pay for; But please do NOT stoop so low that you have to debit money from my account, with legitimate NO proof of my non-payment for my purchases.
With reference to my umpteen previous communications, I request them to reverse all illegitiamte charges and credit my money back which has been siphoned from my account without any due diligence. I hope that you do understand my concern and look forward to your necessary support.
An Email dated 10th May 2006 from me, to ABN Amro executives is also attached below for your kind perusal.
If you need any specific information, please feel free to call me.
Regards,
Vikas (+91 [protected])
sir my card no [protected] i june month total outstanding cleared amount 10131 rs/-without infor mation july 121.40 paise charged you are not sending statement and we have my cellno you are not sending the message and also your are charged 400 rs/- this is cheeting me now please imidietly block the c ard . please give me any clarification [protected]@gmail.com and my cellno [protected] thank you for your cheeting service
DEAR SIR TODAY I GOT A LATTER FROM SIDE BUT I WANT INFORM U THAT I HAVE NOT CREDIT CARD O[censored]R BANK PL. CHECK N INFORM ME IMMEDITLY RBS/FSRJ/40538 SANJAY KIRIT GANDHI 7/2 MAHARANI INDIRA DEVI ROAD BEHALA KOLKATTA[protected] PH. NO [protected]
ABN AMRO Bank — Without intimation the card was suspended
Dear People,I was using Abn Amro Bank Credit for 3 years, recently i went abroad and came back and I wanted to pay one of my bill online and there was no other option to pay the bill except through credit card. When tried the card was suspended, when i contacted the credit card department they have suspended because I dint use the card for more than 6 month.
The worst situation is, they have not intimated me anything about suspending my account.
I am requesting them to issue a new card, but they are not giving me a new credit card as the bank have stopped issueing cards.
The customer care executive are doing the worst job, very pathetic service also and rude to me...
I wish i could do something...
from last two months i am not reciving statement. and also my mobile number is changed from [protected] to [protected].
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ABN CC Card — CC Charges/ Not intimating the Customer
Hi,Am a customer of ABN since'2003. At times, it is a error from human that i don't get my STATEMENT on time for 2-3 months. Even i am paying/ paid to the bank for no fault of mine. Since, there occurs these type of miscommunication, have the bank has any authentication that it delivers to the Customers as it mentioned on the reverse side of the statement.( Terms & Conditions)! The bank officials says, it is only a intimation, ebery communicaton is to proper and should not be breached any time.
Perpose/ Reason of this mail:-
1. I have raised a request for non-receipt of the Statement for this month Eff'22nd Novemver ( Req No:[protected]/16/11/[protected]@1.10pm IST)attended by Zebair( that how he told)
2. I instructed to raise a log for " CANCELLATION OF MEM FEE", which should not get effected on my card. Since it is lifetime free( as told by " SALES PERSON").
(Req No: 95261517/15/10/07) attended by sunil.
3. I also asked "SUNIL" to raise an complaint for " NON-INCREASE of CREDIT LIMIT" which has not happend till this time. ( Req No: 97458023/15/10/07) attended by sunil.
For the point No: 2 & 3, as per the CC officer, i should have reced the CVommunication earliest by 30/10/07, but till this time, nothing has been inititated from the BANK END ( CUSTOMER SATISFACTION - zero).
When i was talking to yday to MR. ZEBAIR, to report the non-recipt of STMNT, i shcked to see that, there is a request which is been raised for the Conversion of my Pur balance to EMI.
The log No is ( [protected]).
We all are professional, we knew mathematics..
Scenario:
Pur AMT- 8000; EMI- 2140; Tenure : 6 months.
When calc- 2141*6= 12840- (Pur AMT) = 4840 as INT.
No one in this world would agree to pay 60% of Int for pur of Rs. 8000
Investigate and reply where went wrong and what is the reason behing the above.
Action:-
Being the affected Customer by the Bank, and lost faith in its Credibility. I require the following..
1. Waive the Int on EMI.
2. Send the Acct STMNT within due date.
3. Find the person who is responsible for this, punish him.
4. Apology letter from Bank.
I believe this mail is read by Man not machines/ System generated STD reply's. Further, how this EMI is effected on my CARD, when I am not the requester! IS SOMEONE USING MY CARD WITHOUT MY CONSENT/KNOWING FROM BANK SIDE?
Dear Sir,
I am also marking a copy to u, where i feel i am not in safe hands in this Bank. Please look into this elobarate mail, protect those customer who all are affected by this type of actions from BANK.
PLease revert on this MAIL.
Thank You
Best regards,
Vijay.