[Resolved]  Abn Amro — very unprofessional service by ABN AMRO bank

Dear Sir/Madam



I’m writing as in I’m actually annoyed with your customer care who are not at all allowing me to close my easy loan account number: *********4016603‏

I would really appreciate if some sensible person can get into the roots of the problem and give me a decision else I’ve to force myself to look for some other option to get this sorted out. My whole story is as below:



I took an easy loan for 50K in 2008. I dropped an email in April 2009 fort he closure of this account as I cant afford to take this loan forward and I’m settled abroad. From then on below is the trail of exchanges happened and after paying you guys the money I still have to pay some 5K INR to you guys.



20/04/2009
I dropped an email fort he request of pre closure
Ref number: [protected]

27/04/2009
I got an email saying I have to pay 36337.01 + 3% pre closure charges


28/05/2009
I told them they delayed in replying as the payment is done on 24th of every month. And said that I have maid the payments for April and may so let me know the closure amount for June. I also told them I'm settled abroad


02/06/2009
ABN replied I've to pay 34308 inclusive of 3% charges


02/06/2009
I told I've paid May payment as well. Kindly let me know if this payment is reflected in this amount


04/06/2009
I received confirmation on payment received


04/06/2009
they asked to pay 34308 inclusive of 3% preclosure charges


09/06/2009
they sent me the breakup and asked for 33928.99+ 3% preclosure charges


09/06/2009
I asked them as I'm abroad kindly let me know how to make payment as I don’t have any relative in India who can do this for me


11/06/2009
they asked me to do through NEFT
ref. [protected]

12/06/2009
I replied that I am not able to get the address on ABN to make payment and asked for help to the link & never heard back from ABN


04/08/2009
as I dint received any reply, I wrote in again for the payment process


08/08/2009
ABN asked me to pay 37086.94 inclusive of 3% preclosure & 10.3% service tax


08/08/2009
I called the callcentre by making an international call. Jharna helped me out and asked to pay 32534
ref [protected]

08/08/2009
I dropped an email about conversation to ABN
ref [protected]

11/08/2009
I deposited money 32534 and send the proof


13/08/2009
received an email back asking 4915





Can anyone with some sense help me out what to do. I want a clarification, why I should pay for late payment as I’ve been asking for the closure since 20 April 2009. I would appreciate a reply at earliest. Also kindly don’t get your customer care guys to send an automated reply every time. I want to have a senior official involved in this ho have the decision making power.



PS. I’m trying from abroad to reach Rachna menon since last two day. No reply as in to seek help. Today I got an email back from Customer care asking for Money which was marked to Ms. Rachna



Regards

M T