Abn Amro — Rs. 266 = Rs. 6000+

Having levied unjustified charges like 'Jet Set Go fee of Rs. 4500 and some over limit usage charge of Rs. 600' on my credit card which was ofcourse not paid after talking to their customer help desk, ABN Amro Bank is now ready to reverse these charges but not the late payment and interest charges on this reversed amount. The mail below is self explanatory. Wish CIBIL takes note of this and penalise these foreign banks who are dishonest and spoiling the banking industry in India.

Rs. 266/- has become Rs. 6000+ in a short span of just 7-8 months after reversals stated above. Even Rs. 266/- was not a default but remained unpaid due to discrepancies in the statement and non reversals of the undue charges.


Dear Ms. Aggarwal,

This is in reference to your email dated September 07, 2009.

We are arranging to reverse the Jet Set Go fee of Rs. 4500.00 and over limit fee of Rs. 600.00 along with associated service tax. The credit will reflect in the next card statement dated October 10, 2009.

We would like to clarify that there was a short payment of Rs. 266.00 towards your purchases. Please note that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.

Hence, we regret that we are unable to reverse the late fees and finance charges levied on your card account.

Should you require further assistance, call our Bank by Phone service in your city and our executive will be glad to assist you.

You may also quote the reference number [protected], in case you need any further clarification on the above query.

Assuring you of our best services at all times.

Yours sincerely,
Arundhati Chatterjee
Client Response Unit