[Resolved]  Abn Amro — How ABN Amro services its Corporate Customers? A pathetic story.

This is what I wrote to ABN Corporate Service department. The issue is still in NOT RESOLVED state after filing i.e. June 1, 2009 :( I have doing numerous followups and very frustrated by ABN people's attitude towards "Making things Happen". By the way, this also happens to ABN's slogan after their merge with RBS :(

[protected] Forwarded message[protected]
From: <my email>
Date: Sat, Aug 8, 2009 at 12:20 PM
Subject: How ABN Amro services its Corporate Customers? A pathetic story.
To: in.service.[protected]@in.abnamro.com
Cc: imran.javed.[protected]@in.abnamro.com


Hi,

Here is the summary of the problem that I have been having with ABN Amro.

I bought MF (portfolio having folio number 5013268/46 - ING OPTIMIX
ASSET ALLOCATOR MULTI MANAGER FOF SCHEME - DIVI) through ABN
Representative for Headstrong.
I sold this MF on May 4, 2009.
I filed a complaint on June 01, 2009 as redemption amount not received.
Complaint #R[protected], R[protected], R[protected] (Do
you know why you issued three reference numbers for the same issue?
You need to re-think on How you operate Customer support system. May
be you need to consult some IT Professional to take a look at your
support system).
Dialog (email + phone) with Customer support went on for more than two
months with no sign of problem resolution from ABN Amro side.
While interacting with Customer Support, I realized that the Support
Executives hardly take things seriously, do not carefully listen to
customer's problem, lacks attention to details resulting to questions
on trying to understand problem again & again and most importantly
lack of will to address the issue to the resolution.
Its now more than THREE months and I still did not receive my money.

So I am escalating the issue through this email and if this escalation
does not solve the problem then I will have no choice to knock the
doors of Consumer Court and Notify the media (Internet/TV/Print) on
"How ABN Amro services its corporate customers?"

A frustrated and dissatisfied customer,
Rajesh Gheware
PS:
CIF Number : 1427726