Comments
I have been abn corporate customer since 4years. on 13th dec, I needed some money urgently but could not take out my money because suddenly my debit card got inactive and so as my wife's card-- could not take out money from ATM.
I enquired haus khaus branch and was shockingly informed by SHALINI that our accounts has been freeze due to some documents required by the bank.
first of all - does the bank has authority to seal my money due to non deposite of documents in time??
seconly there is not even a courtesy call made by the bank informing about the situation???
three days--13dec to 15 dec our accounts were not active--- very embarrassing
and the worst part is when I registered complaints over the phone twice, I was informed that the accounts would be active after collecting documents but on 15th when I went to the Bank, , very surprisingly my account had been active and they did not want any documents .. is this the system works in ABN//
I would like to know within 24 hrs that why did it happened and who is responsible? As I faced embarrassment in front of some important people, I would like to take this matter to the cunsumer forum .
how do you expect the customer's trust on the Bank??
waiting for answers??
suman sharma
I enquired haus khaus branch and was shockingly informed by SHALINI that our accounts has been freeze due to some documents required by the bank.
first of all - does the bank has authority to seal my money due to non deposite of documents in time??
seconly there is not even a courtesy call made by the bank informing about the situation???
three days--13dec to 15 dec our accounts were not active--- very embarrassing
and the worst part is when I registered complaints over the phone twice, I was informed that the accounts would be active after collecting documents but on 15th when I went to the Bank, , very surprisingly my account had been active and they did not want any documents .. is this the system works in ABN//
I would like to know within 24 hrs that why did it happened and who is responsible? As I faced embarrassment in front of some important people, I would like to take this matter to the cunsumer forum .
how do you expect the customer's trust on the Bank??
waiting for answers??
suman sharma
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I made a transaction of Rs.1500/- dt. 06-12-08 through IDBI Bank twice, but both the times its shows Transaction is invalid, i tried twice, both the times result was same, after that they deducted rs.3000/- from my acoount, kindly refund the same asap as I hadn't got money from the same. It affects the reputation of your bank, please solve this problem asap.
It affects trust of customer so this kind of problem should be resolved soon so that customer should not loose trust on you.
Thanks & Regards
Lovi Gaba