[Resolved] Abn Amro — We cannot bank on this Bank | |
well I knw ...matter has been sorted out but...this is the case with the financial institution and technicalitites can be buyable for Media and telecom...but not applicable for Banking Sector... It took 8 hrs -10 hrs for the IT dept for solution...So u can very well understand the efficiency of IT department of Bank...upon whom millions of People rely... Although the Cust.Care of ABN AmRO were not sure whether systems were working on Banks of ABN... On esclation of issue ...i spoke to Manager..over the phone and was instructed to take out cash from nearest ABM Amro Bank...deposting the Cheque As per their suggestion I went to Bank ...but i was refused ...So u can understand...that Consumer are used on Trail ... It would have been more better...if Custmer care would have checked before giving any HOPE... NB: The issue was not with server ...because one of the Agent said...we have End month Closing..So Data Uploadation are being done... So its mandate for the Financial Institution to Educate the Consumer abt the Time..either by call Or mail.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Dear Sir,
I am not able to send mail to ABN-AMRO over [protected]@in.abnamro.com.
I wish to know locations of drop-boxes in Nagpur so as to deposit the cheque towards loan amount.
subodh sharma
I am not able to send mail to ABN-AMRO over [protected]@in.abnamro.com.
I wish to know locations of drop-boxes in Nagpur so as to deposit the cheque towards loan amount.
subodh sharma
DATE 22/07/2008
To
MANAGER OPERATION ABN AMRO BANK CREDIT CARD.
SUBJECT- CANCLED THE EASY CASH LOAN OF RS 50000 OFFERING BY YOU
I KIRAN MADHAV PISOLKAR HAD THE CREDIT CARD OF ABN AMRO BANK. IN THE MONTH OF JUNE 11, 2008 SEND THE CHEQUE OF RS 50000. I REQUEST YOU PLEASE CANCELED THE EASY CASH LOAN OF RS 50000 OFFERING BY YOU. MY EASY CASH LOAN ACCOUNT NUMBER IS [protected].I HAS NOT NEED OF YOUR LOAN SO CANCELED THE EASY CASH LOAN.
I ATTAND A CALL FROM [protected] HE SAID A YOR EMI DUE OF RS 2497.ON 18/07/2008 AT 13:25:05 .I CALL IN CUSTOMER SERVICE, HE TOLD ME SEND THE CHEQUE TO THE MANAGER OPERATION ABN AMRO BANK, B-148, SET-10, NOIDA 201301 MY COMPLENT NO IS [protected].MY CALL ATTEND BY MR HIREN IN MUMBAI AT 18.15 ON DATE 19/07/2008.
I HOPE THAT SOME ACTION WILL BE TAKEN.
THANKS
KIRAN M PISOLKAR
NASHIK
To
MANAGER OPERATION ABN AMRO BANK CREDIT CARD.
SUBJECT- CANCLED THE EASY CASH LOAN OF RS 50000 OFFERING BY YOU
I KIRAN MADHAV PISOLKAR HAD THE CREDIT CARD OF ABN AMRO BANK. IN THE MONTH OF JUNE 11, 2008 SEND THE CHEQUE OF RS 50000. I REQUEST YOU PLEASE CANCELED THE EASY CASH LOAN OF RS 50000 OFFERING BY YOU. MY EASY CASH LOAN ACCOUNT NUMBER IS [protected].I HAS NOT NEED OF YOUR LOAN SO CANCELED THE EASY CASH LOAN.
I ATTAND A CALL FROM [protected] HE SAID A YOR EMI DUE OF RS 2497.ON 18/07/2008 AT 13:25:05 .I CALL IN CUSTOMER SERVICE, HE TOLD ME SEND THE CHEQUE TO THE MANAGER OPERATION ABN AMRO BANK, B-148, SET-10, NOIDA 201301 MY COMPLENT NO IS [protected].MY CALL ATTEND BY MR HIREN IN MUMBAI AT 18.15 ON DATE 19/07/2008.
I HOPE THAT SOME ACTION WILL BE TAKEN.
THANKS
KIRAN M PISOLKAR
NASHIK
ACM / ABN-CI/7126/DATED 24.07.08
To
The Brach Manager
M /s. ABN AMRO BANK
18, Haddow’s Road
Chennai – 600003
Dear Sir,
REF: New personal Loan Number = 9483293
Customer Relation ship Number = 1294656
Old Personal Loan Number = 9404467
Complaint No= 2495 dated 20th July 2008 and 212495 dated 24.07.08
SUB: Returning of DD No: 932609dated 18.07.2008
I like to inform to you that sir, I have availed a personal loan from M / s. ABN AMRO ( Loan number 9404467) and have being paying dues clearly and regularly.
I have been called by one madam Ms. Viji phone No: 0422 – 4200094 and informing me about top up facility. During the time of process she told the following points.
1. The loan amount will be 5 lakhs but they will deduct what is the old loans pending. Which I have agreed but what I was sanctioned only 4 lakhs.
2. They said interest rate is 18% PA since I have availed the old loan at 18% PA only – but now the bank has charged 18.65% PA
3. They said the processing fee will 1% to amount which will be disbursed but bank has charges me Rs. 5882 + Rs 1309 as joining fee which I don’t understand.
4. Neither I was informed about insurance also. Which is deducted in the balance amount
5. Bank has charges me Rs. 506.00 as miscellaneous charges which I don’t understand what for?
6. They said the loan due date will be by 8th of every month as like the old one. Now Bank has given me a letter stating that the due is 1st of every month. I have been disbursed with a loan DD on 18th of July which reaches by 20th of July. So my first due comes to me within 10 days. So every month I pay my due 20 days in advance resulting in loss of interest.
Bank has sent me also the un used cheques which I have with me. (Old Loans 9404467)
When I called complained to bank on 20.07.08 they have given me complaint no: 2495 and said bank will call me within 24 to 48 hrs which didn’t happen again I called complained to one Mr. Vineet and complain number is 212495 and again nothing has happened. ( Complain date : 24.07.08)
Under the above mentioned circumstance’s and since I have no option I am returning herewith the DD 932609dated 18.07.2008 for Rs. 2, 45, 577.68 sent to me and request to close my new account.
I want the old loan to continue for which I am ready to give cheque’s for.
Please note when I called bank person said they will give stop instruction for DD’s clearance also.
Please note I am giving stop payment for my new personal A/c no: 9483293 cheque / ECS and if the bank needs. I can immediately despatch cheque for remaining amount dues/ Installments of loan number 9404467.
Kindly let me know what should I do? Sir, please note I have been ABN AMRO Bank’s regular customer and my track record will reflect you the same.
Hoping the issue is solved and like to continue my good relationship with the bank.
Thanking you Yours faithfully
E.RADHA MOHAN GOPAL.
To
The Brach Manager
M /s. ABN AMRO BANK
18, Haddow’s Road
Chennai – 600003
Dear Sir,
REF: New personal Loan Number = 9483293
Customer Relation ship Number = 1294656
Old Personal Loan Number = 9404467
Complaint No= 2495 dated 20th July 2008 and 212495 dated 24.07.08
SUB: Returning of DD No: 932609dated 18.07.2008
I like to inform to you that sir, I have availed a personal loan from M / s. ABN AMRO ( Loan number 9404467) and have being paying dues clearly and regularly.
I have been called by one madam Ms. Viji phone No: 0422 – 4200094 and informing me about top up facility. During the time of process she told the following points.
1. The loan amount will be 5 lakhs but they will deduct what is the old loans pending. Which I have agreed but what I was sanctioned only 4 lakhs.
2. They said interest rate is 18% PA since I have availed the old loan at 18% PA only – but now the bank has charged 18.65% PA
3. They said the processing fee will 1% to amount which will be disbursed but bank has charges me Rs. 5882 + Rs 1309 as joining fee which I don’t understand.
4. Neither I was informed about insurance also. Which is deducted in the balance amount
5. Bank has charges me Rs. 506.00 as miscellaneous charges which I don’t understand what for?
6. They said the loan due date will be by 8th of every month as like the old one. Now Bank has given me a letter stating that the due is 1st of every month. I have been disbursed with a loan DD on 18th of July which reaches by 20th of July. So my first due comes to me within 10 days. So every month I pay my due 20 days in advance resulting in loss of interest.
Bank has sent me also the un used cheques which I have with me. (Old Loans 9404467)
When I called complained to bank on 20.07.08 they have given me complaint no: 2495 and said bank will call me within 24 to 48 hrs which didn’t happen again I called complained to one Mr. Vineet and complain number is 212495 and again nothing has happened. ( Complain date : 24.07.08)
Under the above mentioned circumstance’s and since I have no option I am returning herewith the DD 932609dated 18.07.2008 for Rs. 2, 45, 577.68 sent to me and request to close my new account.
I want the old loan to continue for which I am ready to give cheque’s for.
Please note when I called bank person said they will give stop instruction for DD’s clearance also.
Please note I am giving stop payment for my new personal A/c no: 9483293 cheque / ECS and if the bank needs. I can immediately despatch cheque for remaining amount dues/ Installments of loan number 9404467.
Kindly let me know what should I do? Sir, please note I have been ABN AMRO Bank’s regular customer and my track record will reflect you the same.
Hoping the issue is solved and like to continue my good relationship with the bank.
Thanking you Yours faithfully
E.RADHA MOHAN GOPAL.
To
The Manager Credit Cards Service
ABN AMRO BANK
Sub : Cancellation of credit card no. [protected] in the name of Laljeet Yadav.
Dear Sir,
I don't want to access your credit card anymore kindly cancel my credit card no. - [protected]. I confirm you that there is no any outstanding in my account.
Kindly accept my request and do the needful. Your kind co-operation in this regard will be highly appreciated.
The Manager Credit Cards Service
ABN AMRO BANK
Sub : Cancellation of credit card no. [protected] in the name of Laljeet Yadav.
Dear Sir,
I don't want to access your credit card anymore kindly cancel my credit card no. - [protected]. I confirm you that there is no any outstanding in my account.
Kindly accept my request and do the needful. Your kind co-operation in this regard will be highly appreciated.
To
The Manager Credit Card Services
ABN AMRO Bank
Sub : Cancellation of my credit card no. - [protected] in the name of Mr. Laljeet Yadav.
Dear Sir,
I do hereby request you to cancel my credit card no. [protected] with immideate effect due to some unavoidable reason. There is an outstanding which i want to clear it, please send your representative to collect the cheque of the outstanding payment.
Thanking you
Laljeet Yadav
The Manager Credit Card Services
ABN AMRO Bank
Sub : Cancellation of my credit card no. - [protected] in the name of Mr. Laljeet Yadav.
Dear Sir,
I do hereby request you to cancel my credit card no. [protected] with immideate effect due to some unavoidable reason. There is an outstanding which i want to clear it, please send your representative to collect the cheque of the outstanding payment.
Thanking you
Laljeet Yadav
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+91 11 2370 2555
Hansalaya Building 15, Barakhamba Road, New Delhi, Delhi, India - 110001
View all ABN AMRO contact information
Dear Team,
Please confirm the same without any further delay.
Regds,
Sujeet
[protected][protected][protected][protected]
From: NOC, Request(GE Money, consultant)
Sent: Thursday, June 12, 2008 10:48 PM
To: deepa.[protected]@in.abnamro.com; [protected]@in.abnamro.com; [protected]@in.abnamro.com
Cc: dheeraj.[protected]@in.abnamro.com; business.[protected]@sg.abnamro.com; [protected]@YAHOO.COM; rajender.[protected]@in.abnamro.com
Subject: FW: Customer Care not taking care of customer's Problem
Importance: High
Reminder 2
Dear Customer Service Manager,
I am writing you all because now I am highly disappointed with the services of ABNAMRO CREDIT CARD .
I have paid according to Details given by Miss. Smriti, Rs. 25700/-on 24th May'08. Now I was confmd my account will be Zerosize now .
After my emails I received the revert from your conn team that; this type of error will not happen in future, But again two or three days back I have recvd a SMS on my mobile and showing that Rs.581.07/- is dues in my account . Because we don't have given any transaction in my account after pay this amount Rs.25700/-
Again I have contact To your customer service Exe speak with Mr. sahil. On 09th June'08 Time 12.09 He has given confarmation that this charge will be reversed in your account Plz don't pay this amount also given Ref no.: [protected]
Today I have called to your customer service Exe Speak with Mr. Shrikant the time was 22.09 He given confarmation that your reqst is decline now again i am taking reqst for that Provided Ref no.: [protected] this charge will be reversed in your account Plz don't pay this amount.
What is this ???
Plz agrange a call back for the same. I hope that some action will be taken.
CREDIT CARD NO.:[protected]
We Are Happy 2 Help You
Thanks & Regards
Sujeet Kumar
Sr. Executive
GE Money, INDIA
Customer Service, CCRP
(O[protected]
M: +[protected]
E-Mail: northeast.[protected]@ge.com
____________________________
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