Dear ABN Amro Bank Credit Card division Incharge,
I had deposided a cheque No.643041 dated 21.7.08 drawn on Andhra Bank SV College, New Delhi for Rs.3271/- towards my credit card statement/bill due on 27.8.08. I got a message on my cell that payment not received for the cheque. Immediately I had deposited another cheque No.89476 dated 27/7/08 for Rs.3271/- on 27/7/08. I got the statement dated 07/08/2008 wherein it was mentioned that Ret Chq handling Fee Rs. 500 and Service Tax Rs.61/80. I learn that the cheque was not submitted to the Bank physically, when enquired our bank, the manager of Andhra Bank told me. I had a discussion with the customer care on 11/8/08 at 6.55 p.m. of ABN Amro Credit Card division and requested for reversal of the amounts. I made my second request again on 19/8/08 to the customer care (N0. [protected]). Again on 21/8/08 at 5.40 p.m. I contacted the Customer Care inquiring why the reversal has not been done so far, Ms. Sowri at the customer care, replied that the Bank has not taken any decision and it is still open and advised me to submit a cheque for the Bill amount deducting the amount of Rs.561.80. Accordingly I had deposited a cheque for Rs.3250/-
I want to know 1) why the ABN Amro Bank, without sending the cheque to the Andhra Bank SV College, New Delhi for clearance had taken a decision to charge me as a defaulter. And 2) why the ABN Amro Bank can not take the requests of the customers and act accordinly. If the amount is not reversed, I want to cancel all my ABN Amro Credit Cards with immediate effect.
An immediate reply is most solicited.
T. Sreerama Murthy
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