Comments
I had a similar problem with this bank, I was charged for a holiday package which i did not ask for.The money kept on increasinfg with late fees etc, renewal charges.On reminding the bank about this problem they said not to worry we will correct it.next month same thing plus late fees !! now I have been unable to get a loan because of their stupid problem not mine
i was not knowing so many aggreived customers.my problem also was same. i was charged without statemnt and i was confiused on why the charges have appeared . later i found out that it is for a card upgradation which was told to be free and a holiday package jet set go which i never availed. the charges went on increasing and finally they managed to take out 6000/- from me which i paid to avoid the mental torture by the bank employees who believe they are from some other planet.
Dear Sirs,
My self Mr. Bharat k. Doshi I had ur card in 2005, when your executive came to collect papers he said its a Life time free card and then i have applied for you card when card came and first statements came to me i found that i charged Rs. 600.00 as a joining fees thenafter i had contacted the person who came to collect the papers but he had left the job then i had contact payment agency and submit them my card and paid amount which were used by me and they assured me that they will revert my charges then after i had stop to use your card. and also stop to receive any statements now after 4 years your payment people constantly called me and ask for Rs. 1978.00 they told that its all your dues.. now i am tired to give them answer everyday i had already paid what i had used these all are interst of that 600.00 rs. charges and now i dont had your card cos i had broke it and submit to your payment agency before 4 years now please help me to get out of this matter than i will be highly oblidge to you...
My self Mr. Bharat k. Doshi I had ur card in 2005, when your executive came to collect papers he said its a Life time free card and then i have applied for you card when card came and first statements came to me i found that i charged Rs. 600.00 as a joining fees thenafter i had contacted the person who came to collect the papers but he had left the job then i had contact payment agency and submit them my card and paid amount which were used by me and they assured me that they will revert my charges then after i had stop to use your card. and also stop to receive any statements now after 4 years your payment people constantly called me and ask for Rs. 1978.00 they told that its all your dues.. now i am tired to give them answer everyday i had already paid what i had used these all are interst of that 600.00 rs. charges and now i dont had your card cos i had broke it and submit to your payment agency before 4 years now please help me to get out of this matter than i will be highly oblidge to you...
Iam B santhosh i have a credit card of ABN AMRO bank on which i got a loan for an amount 160000/- bearing a loan account number [protected] .since then i had been harrased to pay my EMI before hand than the due date and charged with late payment fee a month before the actual EMI date .
I was always mislead by the calls give by the so called agents that if you pay your Emi before then you will be given with concessions etc etc. I work for a brokerage firm and the broking time is so important for me and my HNI clients who i have to answer if any mistaken done in their accounts with the disturabance caused by these people i have to bear the consequences . now comming to the point i called the customer care on 22july09 that now that i cant take anymore torture from you i want to close the loan i took they said after 25july09 i can call them up since that was my due date of payment . but knowing how these people from ABN AMRO bank customercare mislead us i again called up asking for the procedure then they told that systems are not working etcetc .again on 25th i called they told me to mail us to cardservices giving their email id, since then i had been calling them almost 5times and almost every time i got a different answer from them one said to write a letter and submit at the branch the othersaid send a letter to noida and other email us and so emailed to card services and got no reply from them till yesterday that is 1 august 09 and the reply was that the concerned dept will contact us in 5 WORKING days and by then i.e 5aug09 they will again send us a statement to pay my EMI since that is my billing date . So i want a urgent solution for this because iam a patient and i cant take any mental stress anymore from them i have a medical history that icant take any stress .and now if they call i want to sue them for all the above with my medical reports submitted and for the loss done to my HNI clients and the tension caused to me by them.
This is the worst service i have ever had in my life .
they dont let us reach their higher officials
I was always mislead by the calls give by the so called agents that if you pay your Emi before then you will be given with concessions etc etc. I work for a brokerage firm and the broking time is so important for me and my HNI clients who i have to answer if any mistaken done in their accounts with the disturabance caused by these people i have to bear the consequences . now comming to the point i called the customer care on 22july09 that now that i cant take anymore torture from you i want to close the loan i took they said after 25july09 i can call them up since that was my due date of payment . but knowing how these people from ABN AMRO bank customercare mislead us i again called up asking for the procedure then they told that systems are not working etcetc .again on 25th i called they told me to mail us to cardservices giving their email id, since then i had been calling them almost 5times and almost every time i got a different answer from them one said to write a letter and submit at the branch the othersaid send a letter to noida and other email us and so emailed to card services and got no reply from them till yesterday that is 1 august 09 and the reply was that the concerned dept will contact us in 5 WORKING days and by then i.e 5aug09 they will again send us a statement to pay my EMI since that is my billing date . So i want a urgent solution for this because iam a patient and i cant take any mental stress anymore from them i have a medical history that icant take any stress .and now if they call i want to sue them for all the above with my medical reports submitted and for the loss done to my HNI clients and the tension caused to me by them.
This is the worst service i have ever had in my life .
they dont let us reach their higher officials
Hi,
You have again raise some fabricated entries to my a/c as per latest statement dated 05.06.09. Rs. 2500.00, Rs. 650.00, Rs. 253.45 and Rs.350.55 respectively as Upgrade fee debit, late fee, finance charges - Retail and service tax. Total outstandings shows as Rs. 10076.89. I want to confirm that there is no outstanding as per my records. Please reverse all unauthorised entries from my a/c and send me corrected statement.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Thursday, 18 June, 2009 5:39:52 PM
Subject: Re: Fw: Card No. 5415 XXXX XXXX 5267
Dear Ms. Sarkar,
This is in reference to your email dated June 11, 2009.
We would like to inform you that we are arranging to reverse Four Seasons fees of Rs 4999.00, late fees for the amount of Rs 350.00 and finance charges of Rs 99.19.The reversal of the said amount along with associated service tax will reflect on your next card statement .
We would also like to confirm that we are in receipt of the payment Rs 755.00 vide cheque number 42375 dated April 28, 2009 towards your Abn Amro card account.
We would like to inform you that your freedom card number [protected] has been upgraded to gold card number [protected].Therefore your freedom card has been deactivated as per our records.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Client Response Unit
Manisha Sarkar <[protected]@yahoo.in>
11/06/2009 11:00 PM
To "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
cc
Subject Fw: Card No. 5415 XXXX XXXX 5267
Hi,
I refer to your bill dated 05.04.09 and confirm that I already cleared my dues within due date but you have levied charges for Rs. 350.00, Rs. 75.00, Rs. 99.19 and Rs. 531.13. These charges are not at all legitimate and I request you to withdraw the charges. Further Rs. 4999.00 was debited to my a/c as 4 seasons fee debit and I am not at all interested of this promotion.
Your recent bill for Rs. 6322.89 being due date 25.05.09 is not correct. I paid Rs. 755.00 on 24.04.09 within the due date and there was no outstanding amount to be paid by me.
I request you to reverse all the charges and regularise my a/c immediately.
Hope to receive your positive response soon.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Wednesday, 15 April, 2009 1:18:36 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Mrs. Sarkar,
This is in reference to your email dated April 10, 2009.
We regret the inconvenience caused in this regard.
We request you to view this incident as an aberration and not representative of our services.
As part of our constant endeavour to provide our customers with excellent service, we keep introducing new products and services. To make our customers aware of the same, we convey such information via phone, letter or e-mail.
We appreciate that you may not wish to be contacted for our telemarketing services.
Please note that your card account has been debited towards Four Season's Holiday fees of Rs.4999.00.
Kindly note that on payment of one time fees of Rs.4999.00 you will be entitled for a holiday with your loved ones in India / Abroad and also at Pilgrim destinations.
Please note that this offer also automatically enrolls you to the sweepstake programme worth 10 Lacs where you could win Laptops, and many other prizes.
The draw for the Program shall be announced within the 3rd week of April 2009 and the winners will be intimated directly within 5 weeks of the same.
Basis your feedback, we have updated our “Do Not Call” record. However, please note that this will be implemented within next 30 working days. We will appreciate your cooperation in this regard.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Shivani Bajaj
Manisha Sarkar <[protected]@yahoo.in>
10/04/2009 10:21 AM
To [protected]@in.abnamro.com
cc
Subject Re: Card No. 5415 XXXX XXXX 5267
Hi,
First of all I am not Mr. Your phone banking personnel many a times confirmed me that I am eligible for some offers but nothing reach me at all. I do not know the logic behind it. It's simply call misselling. When you are not providing any other facility/offer then why do you disturb me. Please do not give false committment when you are not convinced.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Wednesday, 1 April, 2009 6:21:35 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Mr. Sarkar,
This is in reference to your email dated March 25, 2009.
We wish to inform you that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.
Please note that we are making arrangements to reverse late fee of Rs.350.00 and finance charges of Rs. 16.50 and reversal of same will reflect in your next card statement .
We request you to elaborate your concern regarding misselling to resolve your concern on priority.
You may also quote the reference number:[protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
**************************************************************
Manisha Sarkar <[protected]@yahoo.in>
25/03/2009 11:30 PM
To [protected]@in.abnamro.com
cc
Subject Re: Card No. 5415 XXXX XXXX 5267
Hi,
I am surprised to receive your statement dated 05.03.09. I paid outstanding amount due to my last statement for Rs. 508.00 on 23.02.09 by cheque no. 042356. I dropped the cheque at your Brabourne Road branch well within the due date.
I observed that you have again debited late fee for Rs. 350.00, finance charges for Rs. 16.50 and service tax for Rs.. 37.74 on 02.03.09, 05.03.09 and 05.03.09 respectively.
It has been your practice to penalise the customer without any reason and they have been treated at your mercy.
Please reverse charges from my account immediately otherwise I will be forced to refer the matter to banking ombudsman for justice.
During the last few months you have promised for so many luxurious benefits but nothing has been materialised. Please try to refrain yourself from this sort of misselling.
Please look at your internal system and bridge the gap so that customers do not suffer unnecessarily in spite of payment in time.
I will not make any payment to this bill and request you to refund all the charges debited so far to my a/c.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Friday, 6 March, 2009 1:09:15 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Ms. Sarkar,
This is in reference to your email dated March 01, 2009.
We wish to inform you that we are in receipt of your cheque number 42356 for the amount of Rs. 508.00 on March 03, 2009.
We would like to inform you that cheque is send for clearing on the same day of receipt and payment is applied basis instruction received from your bank.
We wish to reiterate that the late fees are levied due to non payment of at least minimum amount due within payment due date.
The finance charges are levied due to non payment of total outstanding within payment due date.
We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.
Therefore we express our inability in reversing these charges.
You can now also make your credit card payments online through NEFT (National Electronic Funds Transfer) by quoting your 16 digit ABN AMRO credit card number, and the ABN AMRO Bank's IFSC code - ABNA0200001 .
You can have your card account enrolled for the Auto-Debit / ECS facility by which the minimum amount / total amount will automatically get debited from your saving account by the due date.
You can also pay cash in ABN AMRO branch but with the effect from July 18th, an amount of Rs 75.00 has been levied to the Credit Card account as fee for all cash deposits made in branches for Credit card payments .
We regret to inform that we are not providing cheque or cash collection facility with regard to the credit card payments.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Swati Goyal
****************
************************************************************ Manisha Sarkar <[protected]@yahoo.in>
01/03/2009 02:55 PM
To [protected]@in.abnamro.com
cc
Subject Re: Card No. 5415 XXXX XXXX 5267
Hi,
This is a very poor response. When I deposited the cheque in your bank in time then why the late payment charges will be debited. Please investigate the matter in details and provide proper feedback.
Regards,
Manisha Sarkar
[protected][protected][protected][protected]
From: "[protected]@in.abnamro..com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Tuesday, 24 February, 2009 7:40:22 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Mrs. Sarkar,
This is with reference to your email dated February 19, 2009.
We would like to inform you that the late fees are levied due to the non payment of atleast the minimum amount due within the due date.. The finance charges are levied due to non payment of total outstanding within payment due date.
We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.
We regret we will not be able to reverse these charges.
In the future we request you to make the payment atleast four (4) days prior to the due date to avoid any accrual of charges and to allow sufficient amount of time for clearance of the instrument.
We will also like to recommend that if you have an ABN AMRO Bank account you can call up the Bank By Phone for a credit card payment over the phone or access net banking to make payments through the net by just logging on to https://cards.abnamro.co.in
You can have your card account enrolled for the Auto-Debit / ECS facility by which the minimum amount / total amount will automatically get debited from you saving account by the due date.
We are forwarding the auto debit request form for your reference. You may sign the same and have the scanned copy mailed to us for processing.
Please note, you may also make your credit card payments online through NEFT (National Electronic Funds Transfer). For making payments through NEFT, access NetBanking of the Bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds. Enter the 16 digit ABN AMRO credit card number. Please do ensure that ABN AMRO Bank's IFSC code is ABNA0200001 and start making online payments towards ABN AMRO card.
We hope the above will make the payment making process simpler and hassle free for you.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
************************************************************ Manisha Sarkar <[protected]@yahoo.in>
02/19/2009 11:17 AM
To [protected]@in.abnamro.com
cc
Subject Card No. 5415 XXXX XXXX 5267
Hi,
I am Manisha Sarkar holder of card number [protected] want to bring it to your kind attention that I received statement of my card account for the period 06.12..08 to 05.01.09.. I observed that there is late payment fees for Rs.350.00 and service tax for Rs. 50.12 levied to my card a/c on 30.12.08 & 05.01.09 respectively..
Payment for my last bill dated 05.12.08 for Rs. 1384.47 was made by me on 24.12.08 and the cheque was deposited at your Brabourne Road branch. I fail to understand why the late payment charge was debited to my a/c when the payment was alreadey effected by me.
I request to regularise my a/c and reverse late payment charges and service tax debited to my a/c..
This is to confirm that I have made payment for Rs.. 1202.69 for statement dated 05.01.09 on 20.01.09.
Regards,
Manisha Sarkar
Phone No.[protected]
You have again raise some fabricated entries to my a/c as per latest statement dated 05.06.09. Rs. 2500.00, Rs. 650.00, Rs. 253.45 and Rs.350.55 respectively as Upgrade fee debit, late fee, finance charges - Retail and service tax. Total outstandings shows as Rs. 10076.89. I want to confirm that there is no outstanding as per my records. Please reverse all unauthorised entries from my a/c and send me corrected statement.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Thursday, 18 June, 2009 5:39:52 PM
Subject: Re: Fw: Card No. 5415 XXXX XXXX 5267
Dear Ms. Sarkar,
This is in reference to your email dated June 11, 2009.
We would like to inform you that we are arranging to reverse Four Seasons fees of Rs 4999.00, late fees for the amount of Rs 350.00 and finance charges of Rs 99.19.The reversal of the said amount along with associated service tax will reflect on your next card statement .
We would also like to confirm that we are in receipt of the payment Rs 755.00 vide cheque number 42375 dated April 28, 2009 towards your Abn Amro card account.
We would like to inform you that your freedom card number [protected] has been upgraded to gold card number [protected].Therefore your freedom card has been deactivated as per our records.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Client Response Unit
Manisha Sarkar <[protected]@yahoo.in>
11/06/2009 11:00 PM
To "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
cc
Subject Fw: Card No. 5415 XXXX XXXX 5267
Hi,
I refer to your bill dated 05.04.09 and confirm that I already cleared my dues within due date but you have levied charges for Rs. 350.00, Rs. 75.00, Rs. 99.19 and Rs. 531.13. These charges are not at all legitimate and I request you to withdraw the charges. Further Rs. 4999.00 was debited to my a/c as 4 seasons fee debit and I am not at all interested of this promotion.
Your recent bill for Rs. 6322.89 being due date 25.05.09 is not correct. I paid Rs. 755.00 on 24.04.09 within the due date and there was no outstanding amount to be paid by me.
I request you to reverse all the charges and regularise my a/c immediately.
Hope to receive your positive response soon.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Wednesday, 15 April, 2009 1:18:36 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Mrs. Sarkar,
This is in reference to your email dated April 10, 2009.
We regret the inconvenience caused in this regard.
We request you to view this incident as an aberration and not representative of our services.
As part of our constant endeavour to provide our customers with excellent service, we keep introducing new products and services. To make our customers aware of the same, we convey such information via phone, letter or e-mail.
We appreciate that you may not wish to be contacted for our telemarketing services.
Please note that your card account has been debited towards Four Season's Holiday fees of Rs.4999.00.
Kindly note that on payment of one time fees of Rs.4999.00 you will be entitled for a holiday with your loved ones in India / Abroad and also at Pilgrim destinations.
Please note that this offer also automatically enrolls you to the sweepstake programme worth 10 Lacs where you could win Laptops, and many other prizes.
The draw for the Program shall be announced within the 3rd week of April 2009 and the winners will be intimated directly within 5 weeks of the same.
Basis your feedback, we have updated our “Do Not Call” record. However, please note that this will be implemented within next 30 working days. We will appreciate your cooperation in this regard.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Shivani Bajaj
Manisha Sarkar <[protected]@yahoo.in>
10/04/2009 10:21 AM
To [protected]@in.abnamro.com
cc
Subject Re: Card No. 5415 XXXX XXXX 5267
Hi,
First of all I am not Mr. Your phone banking personnel many a times confirmed me that I am eligible for some offers but nothing reach me at all. I do not know the logic behind it. It's simply call misselling. When you are not providing any other facility/offer then why do you disturb me. Please do not give false committment when you are not convinced.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Wednesday, 1 April, 2009 6:21:35 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Mr. Sarkar,
This is in reference to your email dated March 25, 2009.
We wish to inform you that late fees are levied due to non payment of at least minimum amount due within payment due date. The finance charges are levied due to non payment of total outstanding within payment due date.
Please note that we are making arrangements to reverse late fee of Rs.350.00 and finance charges of Rs. 16.50 and reversal of same will reflect in your next card statement .
We request you to elaborate your concern regarding misselling to resolve your concern on priority.
You may also quote the reference number:[protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
**************************************************************
Manisha Sarkar <[protected]@yahoo.in>
25/03/2009 11:30 PM
To [protected]@in.abnamro.com
cc
Subject Re: Card No. 5415 XXXX XXXX 5267
Hi,
I am surprised to receive your statement dated 05.03.09. I paid outstanding amount due to my last statement for Rs. 508.00 on 23.02.09 by cheque no. 042356. I dropped the cheque at your Brabourne Road branch well within the due date.
I observed that you have again debited late fee for Rs. 350.00, finance charges for Rs. 16.50 and service tax for Rs.. 37.74 on 02.03.09, 05.03.09 and 05.03.09 respectively.
It has been your practice to penalise the customer without any reason and they have been treated at your mercy.
Please reverse charges from my account immediately otherwise I will be forced to refer the matter to banking ombudsman for justice.
During the last few months you have promised for so many luxurious benefits but nothing has been materialised. Please try to refrain yourself from this sort of misselling.
Please look at your internal system and bridge the gap so that customers do not suffer unnecessarily in spite of payment in time.
I will not make any payment to this bill and request you to refund all the charges debited so far to my a/c.
Regards,
Manisha Sarkar
Phone No.[protected]
[protected][protected][protected][protected]
From: "[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Friday, 6 March, 2009 1:09:15 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Ms. Sarkar,
This is in reference to your email dated March 01, 2009.
We wish to inform you that we are in receipt of your cheque number 42356 for the amount of Rs. 508.00 on March 03, 2009.
We would like to inform you that cheque is send for clearing on the same day of receipt and payment is applied basis instruction received from your bank.
We wish to reiterate that the late fees are levied due to non payment of at least minimum amount due within payment due date.
The finance charges are levied due to non payment of total outstanding within payment due date.
We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.
Therefore we express our inability in reversing these charges.
You can now also make your credit card payments online through NEFT (National Electronic Funds Transfer) by quoting your 16 digit ABN AMRO credit card number, and the ABN AMRO Bank's IFSC code - ABNA0200001 .
You can have your card account enrolled for the Auto-Debit / ECS facility by which the minimum amount / total amount will automatically get debited from your saving account by the due date.
You can also pay cash in ABN AMRO branch but with the effect from July 18th, an amount of Rs 75.00 has been levied to the Credit Card account as fee for all cash deposits made in branches for Credit card payments .
We regret to inform that we are not providing cheque or cash collection facility with regard to the credit card payments.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Swati Goyal
****************
************************************************************ Manisha Sarkar <[protected]@yahoo.in>
01/03/2009 02:55 PM
To [protected]@in.abnamro.com
cc
Subject Re: Card No. 5415 XXXX XXXX 5267
Hi,
This is a very poor response. When I deposited the cheque in your bank in time then why the late payment charges will be debited. Please investigate the matter in details and provide proper feedback.
Regards,
Manisha Sarkar
[protected][protected][protected][protected]
From: "[protected]@in.abnamro..com" <[protected]@in.abnamro.com>
To: Manisha Sarkar <[protected]@yahoo.in>
Sent: Tuesday, 24 February, 2009 7:40:22 PM
Subject: Re: Card No. 5415 XXXX XXXX 5267
Dear Mrs. Sarkar,
This is with reference to your email dated February 19, 2009.
We would like to inform you that the late fees are levied due to the non payment of atleast the minimum amount due within the due date.. The finance charges are levied due to non payment of total outstanding within payment due date.
We would also like to clarify that interest on any retail transaction is levied if the total outstanding is not paid within due date and this is calculated from the date of transaction until the total amount is fully repaid.
We regret we will not be able to reverse these charges.
In the future we request you to make the payment atleast four (4) days prior to the due date to avoid any accrual of charges and to allow sufficient amount of time for clearance of the instrument.
We will also like to recommend that if you have an ABN AMRO Bank account you can call up the Bank By Phone for a credit card payment over the phone or access net banking to make payments through the net by just logging on to https://cards.abnamro.co.in
You can have your card account enrolled for the Auto-Debit / ECS facility by which the minimum amount / total amount will automatically get debited from you saving account by the due date.
We are forwarding the auto debit request form for your reference. You may sign the same and have the scanned copy mailed to us for processing.
Please note, you may also make your credit card payments online through NEFT (National Electronic Funds Transfer). For making payments through NEFT, access NetBanking of the Bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds. Enter the 16 digit ABN AMRO credit card number. Please do ensure that ABN AMRO Bank's IFSC code is ABNA0200001 and start making online payments towards ABN AMRO card.
We hope the above will make the payment making process simpler and hassle free for you.
You may also quote the reference number [protected], in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Cardservices
****************
************************************************************ Manisha Sarkar <[protected]@yahoo.in>
02/19/2009 11:17 AM
To [protected]@in.abnamro.com
cc
Subject Card No. 5415 XXXX XXXX 5267
Hi,
I am Manisha Sarkar holder of card number [protected] want to bring it to your kind attention that I received statement of my card account for the period 06.12..08 to 05.01.09.. I observed that there is late payment fees for Rs.350.00 and service tax for Rs. 50.12 levied to my card a/c on 30.12.08 & 05.01.09 respectively..
Payment for my last bill dated 05.12.08 for Rs. 1384.47 was made by me on 24.12.08 and the cheque was deposited at your Brabourne Road branch. I fail to understand why the late payment charge was debited to my a/c when the payment was alreadey effected by me.
I request to regularise my a/c and reverse late payment charges and service tax debited to my a/c..
This is to confirm that I have made payment for Rs.. 1202.69 for statement dated 05.01.09 on 20.01.09.
Regards,
Manisha Sarkar
Phone No.[protected]
I am not using my ABM AMRO credit card for the last 3 years.When I am contacted the phone banking to surrender the card, they are saying my card showing as default card.I like to come out of this mess by surredering my card.Please help.
I had made a purchase on 01/09/2008 of Rs.35000/- by my ABN-AMRO Credit card and then after 03days i received an sms on my mobile that "your easy EMI facility is activated for Rs.35000/-".Hence i had not requested for it so i made a call to customer service excuative and it was confurmed that EMI facility will be cancled and charges for it will also revert back
Issue no. 02)
I had received a call from ABN-AMRO Delhi office for 4-season offer and he explained me that if you pay the amount of this offer then only it will be activated otherwise it will automatically get cancled and i have to pay nothing but now it is displayed in my statement and excuative is telling that it cannot be cancled.
Sir, please help me out for this two issues as early as possible.
Beliving you,
Yogesh Kalpande
[protected]