[Resolved]  Air Arabia Airlines — Lost Baggage LCD TV

Address:

Jamnagar, Gujarat

Dear Sir,
Pls. find the below details. i looking for your advice to resolve the issue.

1. My family has travelled through Air Arabia Airlines from Sharjah
to Ahmedabd on 25th April. They Travelled with the baggage LCD TV.
2. When They reached at Ahmedabad, they come to know that LCD Tv is
not there so same time they have Complain to Air Arabia and got the
reply that they search and if they will not found
then they will compensate.
3. After so may Telephone Calls, Emails upto 40 days Air Arabia
replied that they did not find the baggage and they will compensate
for the same. they are Readu to Compensate 20USD/ kg as per their
policy but in the PIR (Complain form) which is filled by Air Arabia
Ahmedabad Staff they have mentioned total weight of baggage is 10 kg
only.
4. actual weight for the lost baggage is 15 kg which i have checked
before departure and also as per Model of the LCD it is mentioned with
the Speciofication.
5. Also i have informed to Air Arabia by emails by w times with proof.
but they are not ready to accept the 15kg weight.
6. i have provided all the required documents to them. In this 45 days
i have followed this matter through emails and telephone calls but not
getting roper reply.

I looking for your guidance to resolve the same issue.