[Resolved]  Air Arabia — baggage lost

Address:

Mumbai City, Maharashtra

my wife travelled by air arabia on 21 of november by flight G9/403 after she reached mumbai she was having 2 baggages and one hand bag total 3 so she waited for long time but she didnt received one bag and so contacted the responsible person and she was told that no problem may be we will receive tomorrow and he did the paper work and gave the contct no of mumbai office and took my wife contact number after two days she tried to contact several times but no response was given no was picking up the phone then she informed me in dubai and so i called the air arabia office in sharjah to the baggage lost and found no so here they told me that some one else had taken her bag i received the mail he will returned we will let her know so today on 24 any how she contacted the air port air arabia office so told her ok your we received your bag you can come and collect it when she reached air port after 2 hours she found the particular person he gave her the bag she opened and checked all the things are missing and the guy who brought the bag already taken his bag and returned the empty bag so my wife told them were are my things they told we dont know so who is responsible for that is not funny they should have called in front of that man and after that they must give him his bag the guy is from bangalore its seem that the things were robbed by air whom ? so kindly do the need ful and look in to this matter she lost the valuables which were costing 30 thousand indian rs my wife was crying on phone very funny kindly let me know what can be done thank you