[Resolved]  Sheikh Jamil Ahmad — cancellation of ticket & baggage loss

Address:

Chandigarh

Sir,

It was an unfortunate moment when I decided to go for an AI flight AI 111 from Kolkata to Delhi on 28th Nov 2010. I booked my ticket from Air India site after logging in to my account and printed the ticket after opening the page of “successful bookings”. The tickets for myself along with my wife and one year old son is attached for your reference.
As soon as we reached the check-in counter at Kolkata international airport, the person sitting in the counter after observing the ticket for ten minutes told me that your ticket stands cancelled. It was a shocking information for me who was travelling along with a one year old kid with a meeting lined up in Delhi office and an onward journey planned to Chandigarh – where my wife is a posted in PGI as a doctor. Even after enquiring for n number of times he could not give me a convincing reply about the cancellation. To my utter dismay the gentleman charged me that why you don’t book your tickets through an agent. By then I was quite convinced that it was no use talking to this half informed gentleman whose behavior was far from helping. I asked him to take me to some senior.
He took me to two gentlemen in the office just behind the counter; even they were not having any answer to my query. The only help they offered me was to book a new ticket at that moment. To avoid cancelling my meeting at delhi and also not to extend my wife’s leave, I agreed, but I was in for another shock when they charged me almost double the previous value for my new ticket. (Rs 7792/- for the confirmed ticket in my hand and Rs 14928/- for the new ticket). AND rs 7792 is still not refunded in my credit card account!! and i have paid 14000/- extra.Details of new tickets are also attached.
To add to the harassment the flight was delayed by 90 mins. But as though all this harassment was not enough, we reached Delhi international air port arrivals, belt no. 14 to find that our baggage (2 nos. were missing). Following are the few unforgettable experience that followed:
• No AI personel in the office (lost baggage)for 2 hrs, few more people from Toronto flight were waiting, who have already missed their connecting flights.
• I could not leave my kid and wife alone for onward journey, they had to wait there, just before the exit, with no proper food available for my kid.
• I had to cancel an important meeting at Delhi office.
• AI personnel some mr. Sanjay came after a long time. He tried to help me out by searching for our baggage but failed. He registered a complain with file no. DEL AI 32959 between 3.30pm & 4.00 pm.(2th Nov2010).
• We had an onward journey planned to Chandigarh by Kalka Shatabdi, the print out of which was in my check in baggage. I asked for a printer to take a new print but they were helpless, absolute helpless.
• We rushed to New Delhi Station at 4.10pm without a print out of our valid ticket (copy attached). I took a print of my ticket on my way to New Delhi station, with a constant tension of missing the train, with my one year old kid – hungry & cranky & harassed.
• We boarded the train just 5 mins before its departure. With all our warm clothes in check in baggage and Delhi temperature at around 28, it was an absolute torture for which only and only AI is responsible.
• Chandigarh was even colder at night. We purchased all new jackets, sweaters, inners, etc. at Chandigarh. (bills can be furnished if required)
• AND AS IF THE SERIES OF HARASSMENT NEVER ENDS NOBODY ANSWERS THE CALL AT DELHI AIR PORT AI OFFICE FOR LOST BAGGAGE. I AM TRYING FOLLOWING NUMBERS EVERY 10-20 MINS FOR LAST 4 DAYS;
[protected]-3116
[protected], [protected], 24622220, ETC. SOMETIMES AN OPERATOR PICKS UP AND CONNECTS TO A NEW NO. WHERE SHE SAYS NO ONE ANSWERS THE CALL.

AND WE ARE YET TO RECEIVE OUR BAGGAGES WHICH CONTAIN ALL CLOTHES, IMPORTANT OFFICE DOCUMENTS, INDISPENSABLE MEDICINES AND OTHER ITEMS LIKE MOBILE CHARGERS, ETC.
Given the aforesaid situation, I just demand an adequate compensation for the trauma me and my family underwent( for the extra Rs 7000/- which I paid for the new ticket and or all the money we spent for extra clothes purchased in Chandigarh) and are still going through for our baggage. And if at all Air India is, WHEN is it planning to sent us our baggage???
Most of my friends and colleagues who are senior executives throughout the cross section of corporate India are of the feeling that one should never go for AI. Is it a matter of pride for AI – our national airlines??
I request you to address the matter at the earliest.
THANKS
MILAN KAPOOR
ATTACHMENTS
My tickets which AI claimed at last moment to be cancelled:

e-Ticket for Passenger: Kapoor/MilanMr E-mail: milan.[protected]@gmail.com
Valid for journey as per itineary mentioned below Passenger Contact:[protected],[protected],-

ETICKET Date and place of issue
Endorsements/Restrictions Origin Destination ONLINE BOOKING
ETK[protected]||HGSD4
milankaps
HAPPY JOURNEY KOLKATA DELHI
Name of Passenger FFP Number
Kapoor/MilanMr Tourcode
Conjunction Ticket
Passage details Trml Carrier Flight Class Date Time Status Fare
Basis Discount
Code Not Valid
Before Not Valid
After Allow
KOLKATA INT AI 111 L 28Nov2010 1010 OK LDSPWB 28Nov2010 28Nov2010 25K --
DELHI

Basic Fare 3284 CCU IC DEL3284T0P229S0J103LDSPWBEND ROE1.00
Fare Calculation Payment Details
CC E/xxxxxxxxxxxxx2680
Order No : [protected]
CITIC/PG/T76590


058 [protected] 6

WO/IN 229/0
YQ/JN 0/103
Total INR 3616
PNR RM3LKV / IC
HGSD4 / AI

Printed at 12/2/2010 9:10:27 AM
• INT - Departure from International Terminal, DOM - Departure from Domestic Terminal, T3 - Departure from Delhi Terminal - 3.
• Flight Timings are subject to change without prior notice due to operational needs.
• ARNK - You are not taking an Air India (IC) flight for that sector.
• WEBD - Code for special discount on Net e-ticket
• WO - Passenger Service Fee. YQ - Airline Fuel Charge
• IN - User Development Fee.
• JN - Service Tax (JN) at 10.3% of Gross Fare (Basic Fare+Fuel Surcharge) is additionally applicable per sector of Travel subject to a maximum of Rs. 103/- per sector.
• For any clarification please contact us :-
Call Center number :[protected]
Email : helpdesk.[protected]@indian-airlines.nic.in

* Kindly check your flight status,before leaving for airport on phone number[protected]All India Toll free no. from select operators), 1407 / 022-1407 /[protected]Short code number available from select operators across India)

Recommended Reporting Time Before Departure
Domestic Flights : 75 Minutes
International Flights : 150 Minutes
Departing from Leh/Srinagar/Jammu Airports : 120 Minutes
Domestic leg of International Flights : 90 Minutes


Counter Closing Time Before Departure
Domestic : 40 Minutes
International : 60 Minutes




[protected][protected][protected][protected][protected]







e-Ticket for Passenger: Kapoor/MahuaMrs E-mail: milan.[protected]@gmail.com
Valid for journey as per itineary mentioned below Passenger Contact:[protected],[protected],-

ETICKET Date and place of issue
Endorsements/Restrictions Origin Destination ONLINE BOOKING
ETK[protected]||HGSD4
milankaps
HAPPY JOURNEY KOLKATA DELHI
Name of Passenger FFP Number
Kapoor/MahuaMrs Tourcode
Conjunction Ticket
Passage details Trml Carrier Flight Class Date Time Status Fare
Basis Discount
Code Not Valid
Before Not Valid
After Allow
KOLKATA INT AI 111 L 28Nov2010 1010 OK LDSPWB 28Nov2010 28Nov2010 25K --
DELHI

Basic Fare 3284 CCU IC DEL3284T0P229S0J103LDSPWBEND ROE1.00
Fare Calculation Payment Details
CC E/xxxxxxxxxxxxx2680
Order No : [protected]
CITIC/PG/T76590


058 [protected] 0

WO/IN 229/0
YQ/JN 0/103
Total INR 3616
PNR RM3LKV / IC
HGSD4 / AI

Printed at 12/2/2010 9:10:27 AM
• INT - Departure from International Terminal, DOM - Departure from Domestic Terminal, T3 - Departure from Delhi Terminal - 3.
• Flight Timings are subject to change without prior notice due to operational needs.
• ARNK - You are not taking an Air India (IC) flight for that sector.
• WEBD - Code for special discount on Net e-ticket
• WO - Passenger Service Fee. YQ - Airline Fuel Charge
• IN - User Development Fee.
• JN - Service Tax (JN) at 10.3% of Gross Fare (Basic Fare+Fuel Surcharge) is additionally applicable per sector of Travel subject to a maximum of Rs. 103/- per sector.
• For any clarification please contact us :-
Call Center number :[protected]
Email : helpdesk.[protected]@indian-airlines.nic.in

* Kindly check your flight status,before leaving for airport on phone number[protected]All India Toll free no. from select operators), 1407 / 022-1407 /[protected]Short code number available from select operators across India)

Recommended Reporting Time Before Departure
Domestic Flights : 75 Minutes
International Flights : 150 Minutes
Departing from Leh/Srinagar/Jammu Airports : 120 Minutes
Domestic leg of International Flights : 90 Minutes


Counter Closing Time Before Departure
Domestic : 40 Minutes
International : 60 Minutes




[protected][protected][protected][protected][protected]







e-Ticket for Passenger: INFANT: Kaveesh/INF E-mail: milan.[protected]@gmail.com
Valid for journey as per itineary mentioned below Passenger Contact:[protected],[protected],-

ETICKET Date and place of issue
Endorsements/Restrictions Origin Destination ONLINE BOOKING
ETK[protected]||HGSD4
milankaps
HAPPY JOURNEY KOLKATA DELHI
Name of Passenger FFP Number
Kaveesh/INF Tourcode
Conjunction Ticket
Passage details Trml Carrier Flight Class Date Time Status Fare
Basis Discount
Code Not Valid
Before Not Valid
After Allow
KOLKATA INT AI 111 L 28Nov2010 1010 OK IN-90 28Nov2010 28Nov2010 10K --
DELHI

Basic Fare 300 CCU IC DEL300T0P229S0J31IN-90END ROE1.00
Fare Calculation Payment Details
CC E/xxxxxxxxxxxxx2680
Order No : [protected]
CITIC/PG/T76590


058 [protected] 1

WO/IN 229/0
YQ/JN 0/31
Total INR 560
PNR RM3LKV / IC
HGSD4 / AI

Printed at 12/2/2010 9:10:27 AM
• INT - Departure from International Terminal, DOM - Departure from Domestic Terminal, T3 - Departure from Delhi Terminal - 3.
• Flight Timings are subject to change without prior notice due to operational needs.
• ARNK - You are not taking an Air India (IC) flight for that sector.
• WEBD - Code for special discount on Net e-ticket
• WO - Passenger Service Fee. YQ - Airline Fuel Charge
• IN - User Development Fee.
• JN - Service Tax (JN) at 10.3% of Gross Fare (Basic Fare+Fuel Surcharge) is additionally applicable per sector of Travel subject to a maximum of Rs. 103/- per sector.
• For any clarification please contact us :-
Call Center number :[protected]
Email : helpdesk.[protected]@indian-airlines.nic.in

* Kindly check your flight status,before leaving for airport on phone number[protected]All India Toll free no. from select operators), 1407 / 022-1407 /[protected]Short code number available from select operators across India)

Recommended Reporting Time Before Departure
Domestic Flights : 75 Minutes
International Flights : 150 Minutes
Departing from Leh/Srinagar/Jammu Airports : 120 Minutes
Domestic leg of International Flights : 90 Minutes


Counter Closing Time Before Departure
Domestic : 40 Minutes
International : 60 Minutes




Instructions For Handling net e-ticket:
• Ensure to carry a separate copy of this net e-Ticket for each sector of travel.
• Make sure that all the details printed on the net e-Ticket is clearly visible.
• Tampering of net e-ticket is not allowed.
• Folding of net e-ticket should be avoided.
• You are required to carry a valid Photo Identity Card(Official Government issued photo identification/ election photo identification/ Passport [for international passengers]/ photo credit card) along with the print of net e-Ticket to enter the Airport/Check-in.
• Follow the above instructions carefully otherwise you may be denied entry into the airport/check-in.
• Please ensure to carry all valid travel documents for the Journey. Air India will have no responsibility for denied boarding or any other problems arising due to lack of proper travel documents.



Details of New tickets issued at Airport at double the price:
date : 28/11/2010, Sunday
Flight: AI 111
From: Kolkata
To: Delhi
Dep time: 10.10
Arrival: 12.30
Name Milan Kapoor
ticket number:[protected]
Booking Ref: JCR9H

travelled with wife (Mahua Kapor) & kid (kaveesh Kapoor)

No. of check in baggages: 2

File no. for lost baggage complain at Delhi Airport: DEL AI 32959