Andhra Bank Credit Card — cash withdrawal CC

sir, iam the visagold card from Andhrabank vide my card no.[protected]
and im have withdrawn cash in the month of Deember-2009 an amount of Rs.10,000/ fwith my credit card, but ihave not get any cash from AB ATM-Gadwal.again i have put my card into ATM and drawn Rs,5000/ but 2nd time also i didnot get any cash fwith my card .but it was showing thecash balance is only Rs.seven thousand.meen while from ATK any receipt not getting to complaint to the bank.it was also a major problem from ATM-GADWAL.hence give best service to the customers and restotre my problem i.e. available balance
thanking u sir asuuring best service