[Resolved] APC — FAULTY UPS SYSTEM

[Resolved] APC — FAULTY UPS SYSTEM

A ANURAG SHARAN from Hyderabad, Telangana

On the evening of 27th Feb 2009 I purchased a UPS for my home computer from a shop named COMPUTER SHOPPE in Vadapalani, Chennai. Same day night I realised that I have been cheated! THe UPS unit was not functioning. I went throgh the trouble shooting manual and did everything written on it. I could see that the battery was APC make. Next day I returned the UPS to the dealer. He promised me to look into the matter after consulting with the APC people. On 3rd March morning I got a call from the dealer informing me that there was a minor connection problem of cable with the battery and it has been corrected. Same day evening I went to the dealer to collect the UPS. Just to satisfy my curiousity, I slid back the battery holder cover. To my surprise and annoyance I saw a duplicate battery installed - some vague chinese company. On my protest, the dealer told me that they are also not aware as the battery was checked by APC field service personnel. I also taked to APC business dev mgr. His response was totally unprofessional and non-committal type, Today (4th Feb 09) I got a call from tyhe dealer informing me that APC people are telling that this is their company policy and they won't replace the faulty unit - and the cutomer is free to do whatever he wants if he is not satisfied. JUST IMAGINE THE SITUATION. APC DOESN'T HAVE ANY RESPONSIBILITY FOR A BRAND NEW PRODUCT, NOT USED EVEN FOR A SECOND, AND PLACES THE CUSTOMER RESPONSIBLE FOR BUYING IT. MY SUGGESTION TO PROSPECTIVE CUSTOMERS - GO FOR APC PRODUCTS IF YOU LOVE HARRASSMENT, SUBSTANDARD SERVICE, MENTAL TORTURE, AND CALLOUS REPONSE ROM THE COMPANY. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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esther njeri githige

4 MONTHS AGO, I BOUGHT A 1.5KVA APC UPS FROM AN AUTHORISED APC DISTRIBUTOR. ON INSTALLATION, THE UPS NEVER WORKED, I TOOK IT TO APC WARRANTY CENTRE(SAI) AND THEY SAY THAT THEY ARE WAITING FOR SPARES FROM ABROAD. THIS UPS WAS NEW AND I DIDNT EXPECT ISSUES OF REPAIR TO ARISE BUT THEY CONCERNED ARE LESS CONCERNED ON HOW LONG A PERSON WAITS TO BE SORTED.

CAN APC PULL OUT OF THE KENYAN MARKET IF THEY CANNOT SUPPORT THEIR PRODUCTS!!! ITS VERY ANNOYING.

Kusha K.R

We are in contract with APC for AMC for our APC make UPS. The contract is with M/s Powertronix. The service provider is not responding properly and due to pathetic service, our operation is getting disturbed. We have paid the full advance for AMC and feel that the service support is not as expected.

mahendra kumar mishra

from Chandigarh, Chandigarh

I have been supplied UPS Back-UPS (ES 500 ) BE 500Y-IN sl No. BB[protected]
with local battery by Ahmedabad distributor sl no. 0603001 make Championby M/s Power-Tech. Please let me know that you are supplying UPS with ibid said battery if not replace it.

shekhar.editor

from Indore, Madhya Pradesh

Yes I face same problems. I am from Delhi. These APC Products are very bad. I brought APC UPS June 2009 and within warranty period APC UPS Plug Holes are melted. I complaint to APC customer care. The promise me to replace me new UPS. After some times they came with new APC UPS the after few minutes later they decide that they cant replace this UPS and taken back new UPS. I complaint again they give me funny excuses. And never ready to replace new.

MY SUGGESTION TO PROSPECTIVE CUSTOMERS - GO FOR APC PRODUCTS IF YOU LOVE HARRASSMENT, SUBSTANDARD SERVICE, MENTAL TORTURE, AND CALLOUS REPONSE ROM THE COMPANY.

Pls u decide u will be buy in future APC products.

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