[Resolved]  Aqua Pure Plus — No service support

Address:

Bangalore, Karnataka

I have purchased a water purifier AQUA PURE PLUS RO at Bangalore in a Consumer products eexxhibition in May10. I was promised to get an excellent regular service and free maintainence for 1 year. I was told service person will visit everymonth and check the quality of water and do necessary maintain work to ensure healthy drinking water all time. Till now, the service person has visited only once in Aug10. That too after repeated follow up. I was told that they will have a service support office in Bangalore and will attend regularly thereafter. Now I have problem of water leakage from the filter. When I called, found, no one is available in Bangalore and someone from Hosur responded that he will send a service person immediately. It is more than 4 days and no one turned back. Moreover, when I call now, they are not picking up the phone too. I am really surprised and shocked to know about such a poor service response. I would request the consumer forum to take the necessary action immediately on this company and they have to compensate me for taking away my time in follow up, causing lot of mental pain to family as well. Now I request to payback the money for not keeping their promise at the time of purchase and take back the appliance or do the service as promised and ensure that we get the quality healthy water to drink. I can produce all the eviddence required for this purchase.